Mariane Ivy Dalisay
@marianeivydalisay
I streamline operations, automate workflows, and scale client service teams through systems and process improvement.
PhilippinesWhat I'm looking for
I've led operations across Solar Panel Cleaners LLC, Conserva Care LLC, TaskUs, and client-service environments, removing manual bottlenecks across scheduling, administration, sales, and payment workflows.
At Solar Panel Cleaners LLC, I helped increase lead volume from 5–12 daily leads to 70+ without backlogs and raised daily conversion from 16–18% to 38–41%. I automated handoffs, technician context, payment tracking, invoicing, missed-collection visibility, and upsell scheduling.
At TaskUs, I led a startup campaign from 45 to 300+ employees by building structured procedures, optimizing workflows, and strengthening workforce management, client coordination, service quality, and KPI performance.
I'm also experienced in bookkeeping, payroll, invoicing, accounts receivable and payable, cash-flow reporting, audits, claims processing, SOP development, and operational reporting. I use QuickBooks, ClickUp, GoHighLevel, Salesforce, Shopify, Asana, NetSuite, Google Workspace, and Microsoft Office Suite to create scalable, accountable operations.
Experience
Work history, roles, and key accomplishments
Administrative Operations Manager
Solar Panel Cleaners LLC
Jun 2026 - Present (4 months)
Removed manual bottlenecks across scheduling, admin, and sales, freeing capacity to scale marketing spend. Increased lead volume from 5–12 to 70+ leads per day and raised conversion from 16–18% to 38–41%.
Administrative Operations Manager
Conserva Care LLC
May 2025 - Jun 2026 (1 year 1 month)
Improved operational efficiency and project turnaround by 37% through workflow optimization and process standardization. Developed SOPs and managed audits, claims processing, and cross-functional coordination.
Bookkeeper
CR Architecture + Design
Nov 2024 - Dec 2025 (1 year 1 month)
Managed daily financial operations including bookkeeping, payroll processing, invoicing, accounts receivable/payable, and cash flow reporting. Prepared financial statements and operational reports.
Service Delivery Manager
TTec
May 2024 - Jun 2024 (1 month)
Managed day-to-day service delivery operations including staffing, performance management, compliance, and operational reporting. Collaborated with stakeholders to support revenue attainment and workforce efficiency.
Oversaw business operations, workforce management, and client coordination in a high-volume BPO environment. Led a startup campaign that scaled operations from 45 to 300+ employees through process improvements and structured procedures.
Led and developed customer support teams by monitoring performance, coaching employees, handling escalations, and driving KPI improvements. Supported operational success through performance management and reporting.
Delivered customer support through phone and chat channels by resolving inquiries, complaints, and account-related concerns. Maintained customer satisfaction through timely resolutions and professional service.
Customer Support Representative
ePerformax Contact Centers and BPO
Jan 2017 - Oct 2017 (9 months)
Provided customer assistance and account support by resolving inquiries, verifying customer information, and handling transaction-related concerns. Maintained service quality and compliance while ensuring positive interactions.
Bookkeeper
Divine Mercy Multi-Purpose Cooperative
Jun 2013 - May 2014 (11 months)
Handled bookkeeping responsibilities including recording daily financial transactions, monitoring income and expenses, and preparing monthly financial reports. Supported accurate financial tracking and reporting.
Education
Degrees, certifications, and relevant coursework
Dr. Yanga’s Colleges, Inc
Bachelor of Science, Accountancy
2013 - 2018
Pursued a Bachelor of Science in Accountancy, completing the program in 2018.
QuickBooks
QuickBooks ProAdvisor Level 2, Bookkeeping
Earned the QuickBooks ProAdvisor Level 2 certification.
QuickBooks
QuickBooks Bookkeeping Certificate, Bookkeeping
Earned the QuickBooks Bookkeeping Certificate.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Skills
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