Open to opportunities

Karla Terán

@karlatern

Account Manager who delivers bilingual, client-centered coordination and operational support that increases conversion and satisfaction.

Zimbabwe

Message

What I'm looking for

I’m looking for a client-focused role where I can manage accounts, coordinate remote support, and improve client/patient experiences through bilingual communication, reliable operations, and measurable growth.

I’m a bilingual (Spanish-English) client services and account management professional, passionate about organization, client care, and delivering seamless support in dynamic environments. I coordinate logistics, manage client accounts, and handle sensitive documentation with precision—especially across healthcare and finance.

Over my career, I’ve managed schedules, appointments, follow-ups, and continuous client communication through digital channels (email, WhatsApp, Zoom). I’m known for resolving issues quickly and professionally, including last-minute travel or medical changes, while maintaining high service satisfaction.

Now, I work directly with clinics, hospitals, and financing providers to streamline payment accessibility and increase patient conversion rates. I also implement strategic partnerships to improve medical tourism market positioning across multiple regions, bringing structured operations and strong communication into every engagement.

Experience

Work history, roles, and key accomplishments

Account Manager - Finance Global

Total Finance Global

Jan 2023 - Jan 2025 (2 years)

Worked with clinics, hospitals, and financing providers to improve payment accessibility and support patient conversion. Implemented strategic partnerships to strengthen medical tourism market positioning across multiple regions, managing related contracts, quotes, and invoices.

Account Management Strategic Partnerships Medical Tourism Payments Coordination

Medical Tourism Client Services

Dollhouz Clinic

Jan 2017 - Jan 2023 (6 years)

Coordinated end-to-end medical tourism travel for patients, including flights, lodging, transfers, and onsite assistance. Maintained continuous client communication from inquiry through post-service care and handled last-minute travel or medical changes with urgency.

Medical Tourism Coordination Client Communication Schedule Coordination

Customer Service & Remote Coord

Ordodontica Boutique

Jan 2010 - Jan 2012 (2 years)

Managed international client schedules, appointments, and follow-ups, delivering personalized bilingual (Spanish-English) support. Coordinated services and resolved issues via email, WhatsApp, and Zoom while maintaining accurate client records.

Remote Customer Support Client Onboarding