Open to opportunities

Marileifi Brea

@marileifibrea

Message

Bilingual customer service and virtual assistant who keeps operations running smoothly.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can combine bilingual customer service and virtual assistance with bookkeeping support—helping clients smoothly, managing schedules and data accurately, and improving operational efficiency through high-quality results.

I’m a bilingual, detail-oriented professional with experience delivering customer service and virtual administrative support. I’ve handled appointment scheduling, client communication, and responsive support to ensure satisfaction.

I also bring bookkeeping capability—including payroll processing, invoice management, and bank/account reconciliations—using tools like Quickbooks, Xero, Wave, and Excel. I’m adaptable and focused on problem-solving, using platforms such as Zendesk and HubSpot to drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service & Scheduling Coordinator

The Hello Team

Jan 2022 - Jan 2025 (3 years)

Provided virtual administrative support, including data entry and research for internal teams. Handled appointment scheduling and delivered responsive bilingual customer service via email and phone.

Virtual Administrative Support Data Entry Research Appointment Scheduling Customer Service Client Communication Email Support Phone Support

Bilingual Billing Customer Service Support

Teleperformance

Jan 2021 - Jan 2022 (1 year)

Provided non-voice customer support via email and chat, including billing-related support. Processed refunds and managed pending invoices.

Customer Service Support Non Voice Support Email Support Chat Refund Processing Invoice Management Bookkeeping Quickbooks Xero Excel

Customer Service Representative

El Progreso Del Limón

Jan 2020 - Jan 2021 (1 year)

Provided in-person, bilingual customer service and addressed customer concerns, inquiries, claims, and product assistance. Supported billing administration with payroll processing, invoices, and bank/account reconciliations, along with appointment scheduling and CRM usage.