Susana María Quintero Builes

I’m a bilingual administrative assistant with experience providing remote administrative and operational support to international clients in the United States and Spain. I’m known for being highly organized, detail-oriented, and reliable, especially when communication, scheduling, and documentation need to stay perfectly on track.

In my current role, I provide virtual administrative support for a law firm, managing communication with clients, attorneys, and staff. I coordinate appointment scheduling and case follow-ups while maintaining client records and supporting daily administrative and operational tasks.

Previously, I supported a property management company by managing email communications and client inquiries, tracking and resolving requests using CRM systems, and coordinating follow-ups. I also monitored customer satisfaction metrics and produced basic reports while maintaining accurate customer data and returns processing documentation.

Earlier experience included managing medical records and clinical consultation notes, reviewing documentation for inclusion of relevant symptomatology, and verifying compliance with clinical criteria required by health insurance policies. I coordinated with healthcare providers, prepared authorization requests, and monitored approval processes to closure.