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@danielamoran
I am a bilingual account management and customer support specialist focused on client success.
I am a bilingual account management and customer support specialist with experience coordinating client bookings, handling sensitive data, and managing community and data operations.
As Rebate Program Manager, I communicated with customers and representatives via email, text and phone, coordinated monthly reports with sales teams, created and maintained internal reports, and served as a liaison between departments; I also traveled to major U.S. trade shows to enroll clients and manage team documentation.
I bring hands-on experience with Microsoft Office, Zoho CRM and related tools, Dropbox, Outlook/Gmail, and a proven record in event coordination, appointment management, frontline customer service and team documentation.
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Work history, roles, and key accomplishments
Riosur Nightlife Plaza
Dec 2018 - Feb 2019 (2 months)
Planned and oversaw events to drive brand awareness across the company's nightclubs, pool clubs and bars; managed social media reservations and guest engagement for promotions and reservations.
Blackhawk Network
Oct 2018 - Dec 2018 (2 months)
Handled inbound customer calls for Visa gift card support, resolved complaints, and maintained detailed records of interactions and transactions to ensure accurate case tracking.
Degrees, certifications, and relevant coursework
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