Open to opportunities

Alex Chipfunde

@alexchipfunde

Client Service Specialist focused on patient support, administrative excellence, and seamless stakeholder communication.

Zimbabwe

Message

What I'm looking for

I’m looking for a client-facing role where I can own patient/client communication, appointment scheduling, and administrative workflows—using clear, proactive service and accurate records in a healthcare-focused environment.

I’m a Client Service Specialist with experience in customer support, healthcare administration, stakeholder engagement, and partnership coordination across remote and in-person environments. I’m known for managing client communications, appointment scheduling, and CRM systems while ensuring accurate, confidential support.

In my current role, I manage and monitor a dental clinic’s email inbox and handle patient enquiries for appointments, treatments, billing, and payment plans. I schedule, confirm, reschedule, and cancel appointments, liaise with clinicians and administrators, and escalate complex concerns to the appropriate healthcare professionals to keep service delivery smooth and compliant.

Previously, I managed front desk operations and coordinated patient appointments using SFD Practice Management Software, while handling inbound and outbound communications through the 3CX dialer system. Earlier, as a Partnerships Director’s Assistant, I supported strategic partnerships by coordinating meetings and engagements, preparing proposals and reports, maintaining partnership databases, and tracking follow-up to strengthen organisational objectives.

Experience

Work history, roles, and key accomplishments

Current

Client Service Specialist

Current

Invisible Braces 4U

Feb 2026 - Present (5 months)

Manage the dental clinic email inbox and respond to patient enquiries. Schedule and coordinate appointments while handling billing, treatment, and general practice information, and escalate complex concerns to appropriate professionals.

Customer Support Appointment Scheduling Patient Support Healthcare Regulations Escalation Management Invisalign Consultation

Client Support Specialist

Bond Dental

Jan 2026 - Mar 2026 (2 months)

Served as the first point of contact for patient enquiries and managed front desk operations. Scheduled appointments in SFD Practice Management, used the 3CX dialer for communications, and maintained patient records and documentation.

Front Desk Operations Appointment Scheduling 3CX Administrative Documentation Customer Service

Client Experience Associate

YouPro

Aug 2025 - Dec 2025 (4 months)

Conducted survey calls and managed data collection for customer feedback. Maintained records of survey responses, supported quality assurance tracking and reporting, and completed high-volume outbound communication while maintaining service standards.

Survey Calls Data Reporting Quality Assurance Outbound Communications Relationship Building Record keeping

Partnerships Director's Assistant

Ignite Youth Organisation

Feb 2022 - Jul 2025 (3 years 5 months)

Provided administrative and operational support to the Partnerships Director for strategic partnerships and stakeholder engagement. Coordinated meetings and engagements, supported partnership proposals and reporting, maintained partnership databases, and helped plan partnership-driven youth programmes.

Stakeholder Management Administrative Support Partnership Coordination Funding and Partner Research