KOKarla Olivero
@karlaolivero
Global Account Manager | Customer Success | EOR & SaaS Operations | Remote-First Specialist
SpainWhat I'm looking for
Multilingual customer success and global operations professional with 6+ years of experience managing international accounts across EMEA, APAC, and the Americas. Specialized in SaaS and Employer of Record (EOR) platforms, supporting global onboarding, payroll, and compliance for both SMB and enterprise clients.
Proven success improving Net Revenue Retention (NRR) and reducing churn through proactive relationship management and operational excellence. Skilled in cross-functional collaboration, issue resolution, and building long-term client trust. Fluent in Spanish and English, with conversational French and Italian. Thrives in fast-paced, remote-first teams focused on service, growth, and impact.
Tools: Salesforce · Zendesk · BambooHR · HRIS Platforms · Google Workspace · Microsoft 365
Languages: Spanish (Native), English (Bilingual), French (B1), Italian (B1)
Interests: Remote work · Global mobility · HR tech · Customer experience · People-first operations
Experience
Work history, roles, and key accomplishments
GOGlobal Mobility Account Manager
GoGlobal
Jan 2023 - Jan 2024 (1 year)
Managed channel partners and direct clients, ensuring alignment with business objectives and enhancing client satisfaction. Oversaw client immigration processes and managed the entire employment lifecycle.
Global Mobility Strategic & Partnerships Account Manager
ShieldGEO/Velocity Global
Jan 2020 - Jan 2022 (2 years)
Developed and executed strategies that increased client retention by 30% and improved service delivery. Collaborated with cross-functional teams to streamline onboarding processes for new clients.
Global Mobility Associate
ShieldGEO
Apr 2019 - Jan 2020 (9 months)
Supported account management tasks, improving response times and client communication. Spearheaded a payroll optimization project, achieving 100% on-time payroll delivery.
Assistant Director & Social Project Coordinator
MackTrucks
Mar 2014 - Apr 2017 (3 years 1 month)
Managed travel arrangements and corporate events for board members. Developed social programs to support education for low-income employees.
Education
Degrees, certifications, and relevant coursework
IESA
Postgraduate, Operations Management
2011 - 2013
Completed a postgraduate program in Operations Management, focusing on enhancing client satisfaction and aligning business objectives.
LBLe Cordon Bleu
Diplôme de Cuisine, Culinary Arts
2011 - 2011
Achieved a Diplôme de Cuisine, gaining expertise in culinary arts and techniques.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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