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Arrienne TylerAT
Open to opportunities

Arrienne Tyler

@arriennetyler

Senior Customer Success leader driving retention and compliance for global clients.

Spain
Message

What I'm looking for

I am looking for international, customer-centric roles in IT&C where I can manage strategic accounts, mitigate compliance risk, and drive retention while collaborating cross-functionally.

I am a results-driven Customer Success professional with extensive experience managing complex, high-value global accounts and driving post-sale success across multiple jurisdictions. I excel at mitigating legal and financial risk, coordinating cross-functional teams, and maintaining client trust in highly regulated environments.

With bilingual fluency in English and Spanish and advanced Portuguese, I combine program management, business development, and technical platform proficiency (Zendesk, Salesforce, Asana, Catalyst) to deliver operational efficiency and exceptional customer experiences. I seek opportunities to continue delivering customer-centric solutions in IT&C within international contexts.

Experience

Work history, roles, and key accomplishments

RE
Current

Senior Customer Success Manager

RemoFirst

Aug 2025 - Present (6 months)

Own post-sale success for the company's largest global client, managing complex EoR operations across multiple countries and mitigating legal and financial risks to maintain service continuity and client trust.

Cognizant logoCO

Quality Assurance Tester

Feb 2019 - Jan 2020 (11 months)

Conducted linguistic and phonological QA testing for Australian Siri, collaborating with Apple developers to improve market-specific voice assistant quality and user experience.

TG

Finance Coordinator

The Austral Education Group

Apr 2016 - Jul 2018 (2 years 3 months)

Managed accounts receivable and invoicing, coordinated intra-company billing and vendor registration, and maintained accurate financial records to ensure timely collections and client satisfaction.

Education

Degrees, certifications, and relevant coursework

IE Business School logoIS

IE Business School

Certificate, Communication

2021 - 2021

Completed a Communication Skills and Public Speaking program focused on executive presentation and interpersonal communication techniques.

Saïd Business School, University of Oxford logoSO

Saïd Business School, University of Oxford

Certificate, Leadership Development

2021 - 2021

Completed the Oxford Women's Leadership Development Programme concentrating on leadership skills and career development for women in business.

Yale University logoYU

Yale University

Certificate, Psychology

2018 - 2018

Completed 'The Science of Well-Being' course covering positive psychology principles and well-being practices.

Australian National University logoAU

Australian National University

Bachelor of International Relations, International Relations

2006 - 2010

Bachelor of International Relations with studies in politics, Spanish, and international business completed between 2006 and 2010.

Tech stack

Software and tools used professionally

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Arrienne Tyler - Senior Customer Success Manager - RemoFirst | Himalayas