Arrienne Tyler
@arriennetyler
Senior Customer Success leader driving retention and compliance for global clients.
What I'm looking for
I am a results-driven Customer Success professional with extensive experience managing complex, high-value global accounts and driving post-sale success across multiple jurisdictions. I excel at mitigating legal and financial risk, coordinating cross-functional teams, and maintaining client trust in highly regulated environments.
With bilingual fluency in English and Spanish and advanced Portuguese, I combine program management, business development, and technical platform proficiency (Zendesk, Salesforce, Asana, Catalyst) to deliver operational efficiency and exceptional customer experiences. I seek opportunities to continue delivering customer-centric solutions in IT&C within international contexts.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
RemoFirst
Aug 2025 - Present (6 months)
Own post-sale success for the company's largest global client, managing complex EoR operations across multiple countries and mitigating legal and financial risks to maintain service continuity and client trust.
Strategically managed 29 accounts totaling over €5.9M CARR across EMEA, AMERS, and Oceana, driving onboarding, escalations resolution, and long-term client retention for global payroll and compliance solutions.
Program Manager
The Austral Education Group
Feb 2019 - Oct 2021 (2 years 8 months)
Designed and managed academic, business, and cultural programs for international students, transitioned 13 programs to virtual delivery during COVID-19, and served as Key Account Manager for three universities.
Conducted linguistic and phonological QA testing for Australian Siri, collaborating with Apple developers to improve market-specific voice assistant quality and user experience.
Business Development Assistant
Grupo Ascia
Jun 2018 - Oct 2018 (4 months)
Supported pitches, proposals, and client development efforts in bilingual (English/Spanish) contexts to drive business opportunities and client engagement.
Finance Coordinator
The Austral Education Group
Apr 2016 - Jul 2018 (2 years 3 months)
Managed accounts receivable and invoicing, coordinated intra-company billing and vendor registration, and maintained accurate financial records to ensure timely collections and client satisfaction.
Executive Project Officer
CRS Australia
Oct 2011 - Oct 2013 (2 years)
Coordinated high-level administrative tasks for senior executives and contributed to projects including SAP customization and fraud investigations to support operational effectiveness.
Education
Degrees, certifications, and relevant coursework
IE Business School
Certificate, Communication
2021 - 2021
Completed a Communication Skills and Public Speaking program focused on executive presentation and interpersonal communication techniques.
Saïd Business School, University of Oxford
Certificate, Leadership Development
2021 - 2021
Completed the Oxford Women's Leadership Development Programme concentrating on leadership skills and career development for women in business.
Yale University
Certificate, Psychology
2018 - 2018
Completed 'The Science of Well-Being' course covering positive psychology principles and well-being practices.
Australian National University
Bachelor of International Relations, International Relations
2006 - 2010
Bachelor of International Relations with studies in politics, Spanish, and international business completed between 2006 and 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring Arrienne?
You can contact Arrienne and 90k+ other talented remote workers on Himalayas.
Message ArrienneFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
