Karla Merza

Design and deliver interactive learning experiences in Agile, project management and leadership. I use real-life scenarios, discussion and practical exercises to make complex ideas easier to understand and apply, adapting sessions to participant questions, experience levels and group dynamics.

Participant feedback consistently highlights the sessions as engaging, practical and inclusive.

I coach professionals and leaders across global organizations including BNY, American Express, Disney, Cencora, Ipsen and UiPath, supporting leadership growth, career development, communication, confidence and workplace challenges. I've delivered 211 1:1 sessions on BetterUp, with a current Member Progress Index of 93.5/100.

Coach leaders and cross-functional, geographically distributed teams, helping them strengthen collaboration, autonomy, decision-making and sustainable ways of working. I facilitate conversations that surface challenges, clarify priorities and turn insights into practical changes, working across corporate, consulting and entrepreneurial contexts.

Supported autonomous teams working with AI and large language models, facilitating collaboration, continuous improvement and team development in a fast-moving technology environment.

Led organization-wide adoption of Agile ways of working and designed learning experiences for leaders, Product Owners and development teams. Facilitated cross-department alignment and helped teams turn Agile principles into practical improvements in collaboration and delivery.

Worked across several technology companies in software testing, automation and quality improvement. I also trained new team members and mentored six interns—an early introduction to the people-development work that later became a major part of my career.

Master's degree in Applied Informatics in Complex System Engineering, with thesis on automation testing techniques in an enterprise application.