Marius-Andrei Florian
@mariusandreiflorian
Versatile IT Consultant with expertise in business transformation.
What I'm looking for
I am a seasoned IT Consultant with over 12 years of experience in business analysis and advisory roles. My journey has been marked by a commitment to enhancing service delivery through process improvements and aligning IT services with business objectives. I thrive in diverse environments, fostering collaboration across teams to drive organizational growth and resilience.
Throughout my career, I have successfully led various projects, including the design and improvement of incident management processes for government institutions and financial sectors. My ability to conduct thorough assessments and define clear specifications has resulted in the creation of high-quality documentation and significant improvements in service operations. I am passionate about mentoring and coaching others, ensuring that teams are equipped with the skills and knowledge to excel in their roles.
Experience
Work history, roles, and key accomplishments
IT Consultant
Freelancing
Sep 2023 - Apr 2024 (7 months)
Provided consultancy services in the pharmaceutical sector, focusing on IT infrastructure service management documentation for a spin-off transition. Collaborated with senior management to assess existing infrastructure and created over 30 high-quality documents, ensuring compliance with industry standards.
Business Analyst
CGI
Aug 2021 - Jul 2023 (1 year 11 months)
Conducted requirements analysis and user acceptance testing for automating expertise pool management. Provided consultancy in the public sector, enhancing governing processes and aligning business processes with ITIL v3 standards.
Business Transformation Consultant
IBM
Sep 2019 - Jul 2021 (1 year 10 months)
Led the design and improvement of incident management processes for a European Union Government Institution. Managed technical support teams and ensured compliance with EU regulations while enhancing service delivery in the finance and banking sector.
Support Center Representative
IBM
Mar 2013 - Aug 2019 (6 years 5 months)
Provided high-quality support and advisory services on project management methods and tools. Developed an AI chatbot to improve service efficiency and conducted training for team members, achieving high client satisfaction rates.
Education
Degrees, certifications, and relevant coursework
Bucharest Academy of Economic Studies
Master of Science, Economics and Informatics
2012 - 2014
Completed a Master of Science in Economics and Informatics, focusing on the integration of economic principles with information technology to enhance business processes and decision-making.
University of Transylvania
Bachelor of Science, Applied Informatics
2009 - 2012
Earned a Bachelor of Science in Applied Informatics, emphasizing practical applications of computer science in various industries, including software development and data analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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