Open to opportunities

Marius-Andrei Florian

@mariusandreiflorian

Message

Versatile IT Consultant with expertise in business transformation.

Romania

Message

What I'm looking for

I am seeking a role that fosters innovation, collaboration, and continuous improvement.

I am a seasoned IT Consultant with over 12 years of experience in business analysis and advisory roles. My journey has been marked by a commitment to enhancing service delivery through process improvements and aligning IT services with business objectives. I thrive in diverse environments, fostering collaboration across teams to drive organizational growth and resilience.

Throughout my career, I have successfully led various projects, including the design and improvement of incident management processes for government institutions and financial sectors. My ability to conduct thorough assessments and define clear specifications has resulted in the creation of high-quality documentation and significant improvements in service operations. I am passionate about mentoring and coaching others, ensuring that teams are equipped with the skills and knowledge to excel in their roles.

Experience

Work history, roles, and key accomplishments

IT Consultant

Freelancing

Sep 2023 - Apr 2024 (7 months)

Provided consultancy services in the pharmaceutical sector, focusing on IT infrastructure service management documentation for a spin-off transition. Collaborated with senior management to assess existing infrastructure and created over 30 high-quality documents, ensuring compliance with industry standards.

Infrastructure Management Documentation Process Improvement Compliance Service Management IT Consulting Project Management Gap Analysis

Business Analyst

CGI

Aug 2021 - Jul 2023 (1 year 11 months)

Conducted requirements analysis and user acceptance testing for automating expertise pool management. Provided consultancy in the public sector, enhancing governing processes and aligning business processes with ITIL v3 standards.

User Acceptance Testing ITIL Agile Methodology Business Process Stakeholder Engagement Quality Assurance Strategic Consulting

Business Transformation Consultant

IBM

Sep 2019 - Jul 2021 (1 year 10 months)

Led the design and improvement of incident management processes for a European Union Government Institution. Managed technical support teams and ensured compliance with EU regulations while enhancing service delivery in the finance and banking sector.

Incident Management Process Improvement Team Coordination Compliance Service Delivery Technical Support Audit Management ITIL

Support Center Representative

IBM

Mar 2013 - Aug 2019 (6 years 5 months)

Provided high-quality support and advisory services on project management methods and tools. Developed an AI chatbot to improve service efficiency and conducted training for team members, achieving high client satisfaction rates.

Project Management AI Development Training Process Automation Customer Satisfaction Reporting Knowledge Management

Education

Degrees, certifications, and relevant coursework

Bucharest Academy of Economic Studies

Master of Science, Economics and Informatics

2012 - 2014

Completed a Master of Science in Economics and Informatics, focusing on the integration of economic principles with information technology to enhance business processes and decision-making.

University of Transylvania

Bachelor of Science, Applied Informatics

2009 - 2012

Earned a Bachelor of Science in Applied Informatics, emphasizing practical applications of computer science in various industries, including software development and data analysis.