Georgiana Plesoianu

Delivered interactive French courses for professionals in finance, HR, and audit. Led public speaking and business communication workshops, preparing learners for interviews, presentations, and negotiations.

Conducted corporate and individual sessions focused on business and general communication in French and English. Provided tailored language training to meet specific client needs.

Designed comprehensive self-paced French courses and story-based printables. Built interactive resources for language learning through storytelling and play, enhancing engagement and comprehension.

Provided personalized French and English courses for adults and teens. Created and translated language resources and documents, supporting diverse learning needs.

Created digital campaigns and educational content for client acquisition and retention. Developed strategies to engage target audiences and drive business growth.

Verified, corrected, and annotated linguistic data for Alexa (FR), ensuring high-quality AI performance. Wrote and edited content for AI training and device interactions, contributing to product improvement.

Created custom reports, dashboards, and performance metrics to support business intelligence initiatives. Translated complex business needs into actionable data outputs, facilitating informed decision-making.

Led a team of over 80 agents, significantly improving productivity from 58% to 93%. Trained staff in communication, retention strategies, internal processes, and French language skills, boosting retention from 30% to 85% and quality from 67% to 90%.

Handled contract implementation and service cancellation processes, ensuring smooth operations. Managed customer accounts and resolved issues efficiently.

Managed a team of 7 sales agents, creating market-based offers and forecasts. Significantly improved cross-sell rates and retention KPIs in under 5 months, demonstrating strong leadership and strategic planning.

Built strong client relationships and handled retention and escalation processes. Delivered technical and administrative support via email, SMS, and phone, ensuring customer satisfaction.

Achieved the Diplôme Approfondi de Langue Française (DALF C2), demonstrating a high level of proficiency in the French language. This certification validates advanced linguistic and communicative skills.

Completed a Bachelor’s Degree in Journalism and Communication, with a focus on the French language. Gained comprehensive knowledge in media, communication strategies, and journalistic practices.