punith Ayappa

I am a dedicated customer service professional with over five years of experience in international voice processes. My journey has been marked by a commitment to delivering outstanding customer service, fostering strong relationships, and effectively resolving issues. I excel in understanding customer needs and providing personalized solutions that drive satisfaction and loyalty.

Throughout my career, I have worked with leading companies like Alorica and Expedia, where I managed end-to-end processes for clients' travel needs and provided support for major brands like Walmart and Credit One Bank. My ability to empathize with customers and proactively address their concerns has consistently resulted in high Customer Satisfaction (CSAT) scores and recognition as a top performer.

I am passionate about building lasting customer connections and enhancing business opportunities through effective communication and problem-solving. My experience as an acting team leader has equipped me with management skills that allow me to inspire and motivate teams to achieve their goals while maintaining a culture of open communication.