Siddhant Tomer
@siddhanttomer
I combine sales, customer insights, and Excel-based business analysis.
IndiaWhat I'm looking for
I've supported sales, customer service, and client relationship work across NRS, Concentrix, BALIC, and Tech Mahindra.
At BALIC, I created user stories and use cases for development teams, conducted gap analysis, and developed training materials to improve understanding of procedures.
I've resolved customer issues, managed service requests through CRM systems, educated customers on products, and supported sales teams in meeting group targets.
I'm pursuing an online MBA and bring a BBA foundation alongside skills in sales reporting, forecasting, market research, financial analysis, budgeting, and Excel-based business performance analysis.
Experience
Work history, roles, and key accomplishments
Associate product Manager
BALIC
Mar 2024 - Nov 2024 (8 months)
Created user stories and use cases for development teams, conducted gap analysis for process improvement, developed training materials, and engaged potential clients through effective communication.
Sales Associate
NRS
Educated customers on product features and benefits, supported product selection and issue resolution, and collaborated with the sales team to achieve group targets.
Customer Service Associate
Resolved escalated customer issues with professionalism and empathy, supported supervision of customer service activities, and provided feedback to management on team performance and training needs.
Customer Service Associate
Handled customer inquiries and provided clear product and service information, resolved issues through multiple channels, and used CRM systems to track interactions and manage service requests.
Education
Degrees, certifications, and relevant coursework
Amity University
MBA, Business Administration
Pursuing an online MBA degree.
Sunderdeep College of Management & Technology
BBA, Business Administration
Completed a Bachelor of Business Administration (BBA) degree.
UP Board
Intermediate, General Studies
Completed intermediate education.
UP Board
High School, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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