Jyothsnas ajay

Partner with internal stakeholders to analyze business data and deliver structured solutions. Develop Power BI dashboards and client-facing deliverables to support strategic decision-making.

Managed B2B seller and client relationships for SaaS e-commerce platforms, leading onboarding, technical support, and product adoption. Coordinated with Product and Engineering teams to resolve issues and improve customer experience.

Managed B2B SaaS customers through onboarding, technical integration support, and troubleshooting. Acted as key contact for integration issues and contributed to account expansion.

Managed seller relationships across North America, Europe, and Japan, handling escalations, onboarding, and account support. Analyzed customer feedback to improve service quality and reduce ticket reopen rates.

Managed affiliate partner relationships, supporting account growth, renewals, and escalations. Maintained CRM records and coordinated with internal teams for timely resolution.

Supported business analysis activities by gathering requirements and analyzing operational information. Assisted with documentation and delivery of business requirements.

Supported operations activities, business processes, documentation, and stakeholder coordination.

Pursued a Master of Technology in Information Technology, focusing on advanced computing and technology applications.

Completed a Bachelor of Technology in Information Technology, building a strong foundation in software and systems.