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Madhumita Prem

@madhumitaprem

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Team leader and business analyst driving process improvements and compliance.

India

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What I'm looking for

I seek a leadership role in financial operations or analytics where I can drive automation, strengthen compliance, mentor teams, and deliver measurable process improvements.

I am a diplomatic, results-driven team leader and business analyst with extensive experience in collateral management, trade operations, and customer service. I consistently deliver process improvements and automation, having built Alteryx and JIRA workflows that improved efficiency by 40% and reduced reconciliation discrepancies by 30%.

My background includes leading teams across major financial institutions—ensuring 100% SLA compliance on trade execution, maintaining high accuracy in reconciliations, and enforcing regulatory controls on collateral and margin activities. I prioritize training, employee satisfaction, and clear client communication to reduce escalations and improve service metrics.

I hold a Post-Graduate Certificate in Financial Services and certifications in FinTech Compliance and AML/Sanctions Screening. I seek roles where I can apply my operational rigor, analytics, and compliance expertise to improve outcomes and mentor high-performing teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SaskPower

Jun 2024 - Jan 2025 (7 months)

Responded to 50+ customer inquiries daily and executed payment/refund transactions with 98% accuracy, reducing escalations by 20% through timely interventions and ensuring regulatory compliance.

Customer Service Payment Processing Regulatory Compliance Dispute Resolution Communication CRM Reporting High Pressure Support

Team Leader & Business Analyst

J.P. Morgan India Pvt. Ltd.

Oct 2018 - Aug 2023 (4 years 10 months)

Executed institutional trade orders with 100% SLA compliance and built Alteryx/JIRA automation workflows that improved process efficiency by 40% while reducing reconciliation discrepancies by 30%.

Trade Execution Reconciliations Alteryx Jira Swift Process Improvement Collateral Management

Assistant Manager - Mutual Fund Reconciliation

PKF Preserve India Pvt. Ltd.

Feb 2018 - Sep 2018 (7 months)

Performed mutual fund reconciliations with 99% accuracy and streamlined workflows to reduce reconciliation turnaround time by 20%, while supervising daily operations to meet quality and service targets.

Reconciliations Mutual Funds Process Optimization Team Supervision Financial Reporting Client Communication Quality Control

Assistant Manager - Collateral Management

Nomura Service Pvt. Ltd.

Jun 2017 - Feb 2018 (8 months)

Oversaw daily collateral movements and margin activities, led a 4-member team to optimize collateral allocation and reduce funding costs while ensuring full regulatory compliance.

Collateral Management Regulatory Compliance Team Leadership Risk Mitigation Treasury Operations Stakeholder Management

Senior Analyst - Trade Capture

BNY Mellon - India

Jun 2016 - May 2017 (11 months)

Captured and validated trade data to support settlement and middle-office operations, contributing to operational accuracy and timely processing across trade lifecycle activities.

Trade Capture Data Validation Middle Office Swift

Senior Team Member - Collateral Management

BA Continuum India Pvt. Ltd.

Sep 2009 - Jun 2016 (6 years 9 months)

Supported collateral management operations from 2009 to 2016, managing margin activities and maintaining controls to minimize exposure and ensure compliance with internal policies.

Margin Calls

Education

Degrees, certifications, and relevant coursework

Saskatchewan Polytechnic

Post-Graduate Certificate, Financial Services

2024 - 2024

Completed a Post-Graduate Certificate in Financial Services at Saskatchewan Polytechnic in April 2024, focusing on industry-relevant skills for financial operations and compliance.