Karina Zárate

Led planning, analysis, and execution of software development projects, defining objectives, scope, timelines, resources, and risk mitigation. Managed multidisciplinary IT teams and refined process workflows to improve delivery.

Managed end-to-end cross-functional projects, including scope, project plans, schedules, budgets, licenses, and cost optimization. Analyzed and refined business processes using KPIs and process automation to improve operational efficiency and quality.

Led the full lifecycle of innovative payroll systems from scoping and deployment through post-production. Managed payroll operations as a system administrator, including security, data validation, testing, and troubleshooting, and delivered reporting, dashboards, and integrations to support decision-making.

Led work teams across projects and business proposals, ensuring planning and supervision. Negotiated with stakeholders, suppliers, and departments, and assessed the feasibility of customer requirements, including forecasting and budgeting with benchmarking activities.

Led teams responsible for defining and optimizing process workflows for planning, analysis, and KPI monitoring across national phone and wireless network platforms. Built an automated reporting process that reduced workflow by 80% and developed a Performance Data Warehouse in Oracle to accelerate data analysis by more than 90%.

Conducted benchmarking and supported strategic planning, defining and implementing national sales and distribution objectives with a focus on demand forecasting and continuous improvement. Drove strategic growth through cross-functional collaboration and sales process optimization.

Completed an MSc in Telecommunications Management and Information Technology at Escuela de Organización Industrial (EOI) in 2012–2013.

Completed a Telecommunications Engineering program at Universitat Politècnica de Catalunya in 2007–2010.