Asia Parker

Spearheaded end-to-end project lifecycles, ensuring seamless execution with organizational objectives and client goals. Managed a portfolio of 50+ client accounts, ensuring accurate payroll reporting and compliance with financial regulations. Optimized Agile methodologies, fostering cross-functional collaboration and driving a 35% increase in client satisfaction through improved project efficiency

Tracked and managed timelines, budgets, and deliverables across 5+ concurrent healthcare projects, contributing to a 98% on-time delivery rate. Collaborated with cross-functional stakeholders to facilitate seamless project execution and supported compliance efforts by ensuring 100% adherence to HIPAA and CMS standards. Created and maintained project dashboards and reports that improved stakeholder

Led end-to-end data analysis initiatives, overseeing project timelines, budgets, and resource allocation to ensure seamless execution of key deliverables. Designed and implemented data-driven process improvement strategies, increasing team productivity by 25% and enhancing operational efficiency. Conducted requirement-gathering sessions with stakeholders, translating business needs into scalable d

Monitored team KPIs and customer satisfaction scores, providing executive-level reporting to track support trends and inform process improvement initiatives. Led a team of technical support specialists in resolving high-priority issues, overseeing ticket escalations, and ensuring SLA compliance. Implemented a ticket categorization system and automated reporting dashboards in Jira and PowerBI, redu

Delivered Tier 1 and Tier 2 technical support for end users, troubleshooting software, hardware, and connectivity issues with a 95% first-call resolution rate. Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring clear documentation and timely updates throughout the ticket lifecycle. Supported the rollout of software updates and patches by coordinatin

Focused on Information Systems with a specialization in Enterprise Resource Planning. Gained expertise in leveraging data and technology to optimize business processes and enhance organizational efficiency.