Open to opportunities

Asia Parker

@asiaparker

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Collaborative project manager with expertise in data analysis and optimization.

Zimbabwe

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What I'm looking for

I seek a dynamic role that fosters collaboration, innovation, and professional growth.

I am a collaborative and proactive project manager with a proven track record in data analysis, process optimization, and project lifecycle management. My experience spans various industries, where I have successfully leveraged Agile methodologies and data-driven decision-making to enhance project efficiency and stakeholder satisfaction.

Throughout my career, I have managed a diverse portfolio of client accounts, ensuring compliance with financial regulations and optimizing project outcomes. My technical skills in SQL, Tableau, and project management tools have enabled me to streamline processes, reduce discrepancies, and improve overall project stability. I am passionate about fostering cross-functional collaboration and implementing robust risk mitigation strategies to drive project success.

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Experience

Work history, roles, and key accomplishments

Project Manager & General Ledger Analyst

Harmer Consultants

Jul 2023 - Feb 2025 (1 year 7 months)

Spearheaded end-to-end project lifecycles, ensuring seamless execution with organizational objectives and client goals. Managed a portfolio of 50+ client accounts, ensuring accurate payroll reporting and compliance with financial regulations. Optimized Agile methodologies, fostering cross-functional collaboration and driving a 35% increase in client satisfaction through improved project efficiency

Project Management SQL Agile Methodologies Payroll Reporting Financial Compliance Stakeholder Management Risk Mitigation Process Improvement

Junior IT Project Manager

Care Access Research

Jun 2022 - Jun 2023 (1 year)

Tracked and managed timelines, budgets, and deliverables across 5+ concurrent healthcare projects, contributing to a 98% on-time delivery rate. Collaborated with cross-functional stakeholders to facilitate seamless project execution and supported compliance efforts by ensuring 100% adherence to HIPAA and CMS standards. Created and maintained project dashboards and reports that improved stakeholder

Budget Management HIPAA SharePoint

Data Analyst I

Omni Interactions

Feb 2021 - Jun 2022 (1 year 4 months)

Led end-to-end data analysis initiatives, overseeing project timelines, budgets, and resource allocation to ensure seamless execution of key deliverables. Designed and implemented data-driven process improvement strategies, increasing team productivity by 25% and enhancing operational efficiency. Conducted requirement-gathering sessions with stakeholders, translating business needs into scalable d

Data Analysis Process Improvement Data Visualization

Lead Technical Support Specialist

Georgia Southern University

Aug 2017 - Dec 2019 (2 years 4 months)

Monitored team KPIs and customer satisfaction scores, providing executive-level reporting to track support trends and inform process improvement initiatives. Led a team of technical support specialists in resolving high-priority issues, overseeing ticket escalations, and ensuring SLA compliance. Implemented a ticket categorization system and automated reporting dashboards in Jira and PowerBI, redu

Technical Support Team Leadership KPI Tracking

Technical Support Specialist

Audit Services Inc.

Apr 2016 - May 2017 (1 year 1 month)

Delivered Tier 1 and Tier 2 technical support for end users, troubleshooting software, hardware, and connectivity issues with a 95% first-call resolution rate. Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring clear documentation and timely updates throughout the ticket lifecycle. Supported the rollout of software updates and patches by coordinatin

Technical Support Troubleshooting Customer Service