Karina Garcia Ramirez

At AmeriGas, I manage service and customer requests in Microsoft Dynamics 365 CRM, resolving 200+ backlog cases and coordinating work across service coordinators and field operations teams. I also manage 100+ work orders and maintain inventory tracking across four districts.

Previously at BrandSafway, I maintained 98% data accuracy for daily inventory transactions, prepared weekly payroll timesheets, and improved vehicle assignment efficiency by 35%. I coordinated daily job site information across departments, helping reduce project delays by 25%.

My operations experience also includes shipment tracking at WorldPac, where I helped improve customer inquiry response time by 70%, and logistics support at Sick.Org, where I achieved a 99% on-time delivery rate.

I bring practical experience in data management, CRM workflows, reporting, inventory, and process improvement, supported by training in technical support, operating systems, and cybersecurity.