Dorothy Mesko - Operations Support Specialist - American Water Company | Himalayas
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Dorothy Mesko

@dorothymesko

Detail-oriented operations support specialist focused on customer satisfaction.

United States

What I'm looking for

I'm looking for a dynamic role that enhances organizational productivity and customer satisfaction.

I'm a detail-oriented and customer-focused professional with extensive experience in operations support, customer service, and data management. My career has been dedicated to streamlining processes and resolving customer inquiries while maintaining accurate records. I pride myself on my strong commitment to efficiency and excellence, utilizing advanced software tools to optimize workflow.

In my current role as an Operations Support Specialist at American Water Company, I oversee operational workflows, ensuring efficiency and accuracy in customer service processes. I serve as a point of contact for customer inquiries, providing clear and timely resolutions. My ability to support leadership decisions through accurate reporting and administrative coordination has been a key factor in enhancing organizational productivity.

Experience

Work history, roles, and key accomplishments

AC
Current

Operations Support Specialist

American Water Company

Jul 2012 - Present (12 years 11 months)

Oversees operational workflows, ensuring efficiency and accuracy in customer service processes. Processes work orders, maintains data integrity, and serves as a point of contact for customer inquiries. Supports leadership through reporting, manages inventory, and assists in team training.

LT

Digital Customer Care Agent

Lord & Taylor

Oct 2008 - Present (16 years 8 months)

Delivered seamless customer support through email and chat, addressing inquiries efficiently. Handled billing, data entry, and problem resolution, ensuring accuracy in financial transactions. Managed digital records and collaborated with teams to streamline customer care operations.

Education

Degrees, certifications, and relevant coursework

KC

Keystone Job Corps

Certificate, Office Administration

0

Completed a comprehensive certificate program in Office Administration. Gained practical skills in administrative tasks, documentation management, and office procedures.

HS

Hamilton High School

High School Diploma, General Studies

0

Earned a High School Diploma by completing the standard curriculum. Developed foundational knowledge and skills across core academic subjects.

Tech stack

Software and tools used professionally

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