Dorothy Mesko
@dorothymesko
Detail-oriented operations support specialist focused on customer satisfaction.
United StatesWhat I'm looking for
I'm a detail-oriented and customer-focused professional with extensive experience in operations support, customer service, and data management. My career has been dedicated to streamlining processes and resolving customer inquiries while maintaining accurate records. I pride myself on my strong commitment to efficiency and excellence, utilizing advanced software tools to optimize workflow.
In my current role as an Operations Support Specialist at American Water Company, I oversee operational workflows, ensuring efficiency and accuracy in customer service processes. I serve as a point of contact for customer inquiries, providing clear and timely resolutions. My ability to support leadership decisions through accurate reporting and administrative coordination has been a key factor in enhancing organizational productivity.
Experience
Work history, roles, and key accomplishments
Operations Support Specialist
American Water Company
Jul 2012 - Present (12 years 11 months)
Oversees operational workflows, ensuring efficiency and accuracy in customer service processes. Processes work orders, maintains data integrity, and serves as a point of contact for customer inquiries. Supports leadership through reporting, manages inventory, and assists in team training.
Digital Customer Care Agent
Lord & Taylor
Oct 2008 - Present (16 years 8 months)
Delivered seamless customer support through email and chat, addressing inquiries efficiently. Handled billing, data entry, and problem resolution, ensuring accuracy in financial transactions. Managed digital records and collaborated with teams to streamline customer care operations.
Education
Degrees, certifications, and relevant coursework
Keystone Job Corps
Certificate, Office Administration
Completed a comprehensive certificate program in Office Administration. Gained practical skills in administrative tasks, documentation management, and office procedures.
Hamilton High School
High School Diploma, General Studies
Earned a High School Diploma by completing the standard curriculum. Developed foundational knowledge and skills across core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Dorothy ?
You can contact Dorothy and 90k+ other talented remote workers on Himalayas.
Message DorothyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
