Kevia Preston
@keviapreston
I manage accurate customer data, documentation, and remote operations at scale.
United StatesWhat I'm looking for
At AmeriGas Propane Company, I manage high-volume customer account data, review applications and documentation, research discrepancies, and protect confidential records across multiple systems.
I've supported remote customer operations at Rooms To Go and UnitedHealth Group through accurate recordkeeping, order processing, chat and email support, account research, and detailed documentation. At UnitedHealth Group, I maintained a 95% customer satisfaction rating through accuracy and efficiency.
Across more than 10 years in operations, I’ve helped teams improve workflows, train colleagues, meet quality benchmarks, and resolve complex customer account issues.
Experience
Work history, roles, and key accomplishments
Lead CXA3
AmeriGas Propane Company
Dec 2021 - Present (4 years 9 months)
Manage and update high-volume customer account data across multiple systems with strong accuracy and compliance. Review, verify, and process applications and account documentation, research discrepancies, and handle escalated customer concerns.
Education
Degrees, certifications, and relevant coursework
Louisiana State University
Associate Degree
Earned an Associate Degree from Louisiana State University.
East St. John High School
High School Diploma
Completed high school education and received a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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