Open to opportunities

Karim MOKBEL

@karimmokbel

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Results-driven Quality Analyst, Sales Coach, and Marketing Expert with expertise in sales optimizati

Portugal

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What I'm looking for

Seeking a role where I can leverage my expertise in sales optimization, digital marketing, and performance analysis to drive revenue growth and enhance business processes.

As an Onboarding Coach at Cloudbeds, I specialize in leading client onboarding and training for hospitality management software and Google Suite, ensuring a seamless transition with 98% client satisfaction. My expertise includes designing strategic onboarding workflows, reducing onboarding time from six to five weeks, and conducting personalized training sessions to empower non-tech-savvy clients.

Previously, as a Quality Analyst and Sales Coach at Teleperformance Portugal, I increased sales performance by 20% through targeted coaching and enhanced objection-handling techniques. I also improved Meta (Facebook + Instagram) campaign success rates by 30% and achieved a 95% compliance rate with Meta's marketing best practices. My role involved conducting deep dives on marketing professionals' calls and campaigns, analyzing performance trends, and providing actionable insights to optimize strategies.

I hold a Bachelor's degree in Energy Systems Engineering from the University of Suleyman Demirel and have completed internships in energy management and CNC milling. My professional journey is marked by a consistent ability to drive revenue growth, enhance compliance, and optimize processes through data-driven decision-making and strategic frameworks.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Coach

Current

Cloudbeds

Jun 2024 - Present (1 year)

Led client onboarding and training for Cloudbeds’ hospitality management software, achieving 98% client satisfaction. Designed strategic workflows to reduce onboarding time and conducted personalized training sessions, enhancing user experience and collaboration with sales teams.

Cloudbeds Google Suite Power BI Salesforce Zendesk Microsoft Office Soft Skills

Quality Analyst and Sales Coach

Teleperformance Portugal / Meta for Business

Dec 2022 - Jun 2024 (1 year 6 months)

Increased sales performance by 20% through targeted coaching and performance analysis. Implemented quality reviews and feedback systems, achieving a 95% compliance rate with marketing best practices and improving lead conversion rates.

Sales Coaching Tableau Performance Analysis Data Driven Decision Making Objection Handling Campaign Optimization Training CRM Management

Marketing Expert

Teleperformance Portugal / META for Business

Oct 2021 - Jan 2023 (1 year 3 months)

Managed a portfolio of 100+ advertisers, optimizing Meta marketing campaigns for maximum ROI. Increased ad performance by 35% through A/B testing and personalized strategies, while enhancing client retention by 30%.

Meta Ads CRM Tools A B Testing Funnel Optimization Data Driven Marketing Cold Calling

Energy Management Intern

PremiValor Consulting

Oct 2020 - Jan 2021 (3 months)

Gained hands-on experience in energy management during an internship, focusing on energy efficiency verification and control.

Energy Management Efficiency Verification Data Analysis Project Management

Energy Systems Intern

Asteam Energy

Sep 2019 - Jan 2020 (4 months)

Participated in the installation of solar panels and modeling of energy systems, contributing to energy efficiency projects.

Solar panel installation Energy Efficiency Project Coordination Technical Skills

CNC Intern

HASSEL ENDÜSTRİ ÜRÜNLERİ SAN.TİC.LTD.ŞTİ

Aug 2019 - Sep 2019 (1 month)

Gained practical experience in CNC milling and lathe operations, as well as welding techniques, contributing to manufacturing processes.

Manufacturing Processes

Engineering Intern

BOSCH

Sep 2018 - Oct 2018 (1 month)

Assisted in the rehabilitation of water systems and installation of natural gas and water systems in buildings, gaining valuable engineering experience.

Water Systems Rehabilitation Natural Gas Installation Project Management Technical Documentation