Salvatore Battaglia

Led high-performance teams delivering record CSAT results in the Italian market (>90% consistently). Implemented strength-based coaching frameworks and oversaw KPI reporting through Power BI and advanced Excel dashboards.

Served as a customer representative for Meta, handling generalist inquiries and support tasks.

Led Italian and Spanish market teams, monitoring performance and driving service quality and behavioral excellence. Supervised Amadeus GDS operations, ensuring accuracy and compliance.

Worked as a Meta Marketing Expert focusing on B2C sales, driving marketing solutions for clients.

Delivered training on Pinterest Ads fundamentals and campaign workflows across 6 markets. Conducted data-driven quality monitoring using Excel-based tracking to identify performance gaps.

Led 15 Account Managers in the UK market, driving upselling, portfolio growth, and revenue results. Improved ROI through strategic budget allocation and performance analysis.

Led a quality-focused team in the Italian market, improving campaign accuracy and operational performance. Provided advanced technical support on Google Ads, Google Analytics, and Google Tag Manager.

Managed team with zero attrition, consistently meeting CSAT, AHT, and SQS targets. Oversaw menu operations, Salesforce invoicing, retention activities, and coordination with the Uber EU Hub.