At Teleperformance Portugal’s Meta Project, I led and coached a team of consultants as a First Line Manager. I analyzed KPIs and implemented improvements that contributed to a 10% increase in customer satisfaction.
I also conducted weekly Business Review meetings with EMEA Sales Managers, driving a 15% boost in sales productivity. I designed tailored training programs that improved consultants’ communication and product knowledge by 30%.
Earlier, as a Digital Marketing Expert on the Meta Project, I managed a portfolio of 100+ SMBs and agencies and developed customized digital marketing strategies. I optimized Meta Ads campaigns, reducing ad spend by 20% while maintaining strong KPIs.
At EF Education, I exceeded personal and team sales targets through consultative selling, tailored sales pitches, and customer guidance. I’ve worked across B2B sales, account management, client retention, and digital strategy in international roles.
