kareem elewa
@kareemelewa
Forward-thinking team leader skilled in sales and customer service.
EgyptWhat I'm looking for
I am a forward-thinking team leader with a strong background in sales, coaching, and customer service. My experience has equipped me with the skills necessary to operate departments efficiently and meet organizational goals. I am dedicated to streamlining operations, increasing performance, and enhancing the customer experience.
Throughout my career, I have excelled in various roles, including Sales Associate at IRAM for Diamonds and Sales Expert at Philip Morris International. My ability to communicate effectively with consumers and manage key accounts has allowed me to generate new leads and maintain strong relationships across channels. I take pride in delivering outstanding customer service and maximizing sales satisfaction.
As a Quality Coach and Team Leader at Vodafone UK, I focused on monitoring team performance and providing constructive feedback to improve quality and customer satisfaction. I am now seeking a full-time role where I can utilize my interpersonal, time management, and problem-solving skills to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Sales Expert
Philip Morris International
Jun 2021 - Present (4 years 1 month)
Communicated with consumers to fulfill product needs and educate new leads on product features and benefits. Maintained non-functional devices and efficiently handled key account issues, ensuring customer retention and satisfaction. Generated new leads and managed relationships across various channels, expanding the customer base.
Sales Associate
IRAM for Diamonds
Jan 2025 - May 2025 (4 months)
Assisted customers in selecting high-end jewelry pieces, ensuring their needs were met with precision and care. Delivered outstanding customer service to maximize sales and satisfaction, contributing to a positive shopping experience. Handled sales transactions and inventory management with accuracy, maintaining meticulous records.
Quality Coach
Vodafone UK
Jun 2018 - Jul 2019 (1 year 1 month)
Monitored team calls to ensure compliance with company policies and service standards. Provided constructive feedback to improve call quality and enhance customer satisfaction. Analyzed call data to identify areas for improvement and implement effective coaching strategies.
Team Leader
Vodafone UK
May 2016 - Jun 2018 (2 years 1 month)
Supervised team performance to achieve department goals and operational targets. Supported staff development through training and mentorship, fostering a high-performing team environment. Facilitated problem resolution for complex customer issues, ensuring timely and effective solutions.
Education
Degrees, certifications, and relevant coursework
AUAlexandria University
Bachelor’s Degree, Tourism and Hotels
Completed a Bachelor's Degree in Tourism and Hotels. Studied various aspects of the tourism and hospitality industry.
ATArab Academy for Science and Technology
Course Completion, Ticketing
Completed a specialized Ticketing Course. Gained knowledge and skills in ticketing operations.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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