KTkaren Torres
@karentorres
Customer service and sales specialist with a focus on digital marketing.
ZimbabweWhat I'm looking for
As a customer-focused professional, I have extensive experience in financial services, tech support, and leadership roles. Currently, I work as a Digital Marketer Specialist at Omnicommander Inc., where I develop website, blog, and email content tailored for financial institutions. My passion lies in delivering exceptional support and enhancing customer experiences through effective problem-solving and conflict resolution.
Previously, I served as a Chat Support Agent at Omnicommander Inc., where I collaborated with marketing teams to refine communication strategies based on customer interactions. My role involved analyzing customer inquiries to identify trends for improving website content. Additionally, I have experience in tech support and sales, having worked at Verizon and Capital One, where I led teams and trained new hires in customer service protocols.
Experience
Work history, roles, and key accomplishments
Digital Marketer Specialist
OMNICOMMANDER INC.
Jan 2024 - Present (1 year 5 months)
Developed website, blog, and email content tailored for financial institutions. Optimized SEO strategies to enhance online visibility and user engagement. Managed branding efforts to ensure consistency across digital platforms.
Chat Support Agent
OMNICOMMANDER INC.
Jan 2023 - Present (2 years 5 months)
Collaborated with marketing teams to refine communication strategies based on customer interactions. Analyzed customer inquiries to identify trends for improving website content.
Tech Support & Sales Expert
Asurion
Jan 2022 - Present (3 years 5 months)
Delivered personalized tech support to enhance customer satisfaction. Assisted customers in troubleshooting devices and navigating digital tools. Cross-sold by recommending relevant products and services based on customer needs.
Team Leader – Fraud & Customer Support
Concentrix
Jan 2021 - Present (4 years 5 months)
Led a team handling fraud inquiries, ensuring security and customer trust. Trained new hires in customer service protocols and problem-solving techniques.
Bank Associate – Guru & Team Leader
Teleperformance
Jan 2019 - Present (6 years 5 months)
Led sales teams at Apple and supervised teams handling financial inquiries and escalations. Coached and mentored agents on sales strategies and trained new hires on banking products and customer service protocols. Ensured high service quality through real-time coaching and process improvements.
Education
Degrees, certifications, and relevant coursework
karen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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