Open to opportunities

karen Torres

@karentorres

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Customer service and sales specialist with a focus on digital marketing.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in digital marketing and customer support.

As a customer-focused professional, I have extensive experience in financial services, tech support, and leadership roles. Currently, I work as a Digital Marketer Specialist at Omnicommander Inc., where I develop website, blog, and email content tailored for financial institutions. My passion lies in delivering exceptional support and enhancing customer experiences through effective problem-solving and conflict resolution.

Previously, I served as a Chat Support Agent at Omnicommander Inc., where I collaborated with marketing teams to refine communication strategies based on customer interactions. My role involved analyzing customer inquiries to identify trends for improving website content. Additionally, I have experience in tech support and sales, having worked at Verizon and Capital One, where I led teams and trained new hires in customer service protocols.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketer Specialist

Current

OMNICOMMANDER INC.

Jan 2024 - Present (1 year 5 months)

Developed website, blog, and email content tailored for financial institutions. Optimized SEO strategies to enhance online visibility and user engagement. Managed branding efforts to ensure consistency across digital platforms.

Digital Marketing SEO Content Development Branding Email Marketing

Chat Support Agent

OMNICOMMANDER INC.

Jan 2023 - Present (2 years 5 months)

Collaborated with marketing teams to refine communication strategies based on customer interactions. Analyzed customer inquiries to identify trends for improving website content.

Chat Support Communication Strategy Data Analysis Customer Service Co Marketing

Tech Support & Sales Expert

Asurion

Jan 2022 - Present (3 years 5 months)

Delivered personalized tech support to enhance customer satisfaction. Assisted customers in troubleshooting devices and navigating digital tools. Cross-sold by recommending relevant products and services based on customer needs.

Tech Support Customer Satisfaction Troubleshooting Sales Customer Service

Team Leader – Fraud & Customer Support

Concentrix

Jan 2021 - Present (4 years 5 months)

Led a team handling fraud inquiries, ensuring security and customer trust. Trained new hires in customer service protocols and problem-solving techniques.

Team Leadership Fraud Management Customer Support Security Training Problem Solving

Bank Associate – Guru & Team Leader

Teleperformance

Jan 2019 - Present (6 years 5 months)

Led sales teams at Apple and supervised teams handling financial inquiries and escalations. Coached and mentored agents on sales strategies and trained new hires on banking products and customer service protocols. Ensured high service quality through real-time coaching and process improvements.

Sales Leadership Coaching Financial Inquiries Training Customer Service Quality Assurance