brooke bartgen

Provided comprehensive sales and technical support for Skullcandy, HA, sVod Streaming services, and Owlet, managing customer inquiries via phone, email, and live chat. Handled back office management, performance reviews, and social media escalations, while also training new representatives on social media and shipping documentation processes. Utilized Salesforce and Zendesk for customer relationsh

Managed all cash, check, and money order transactions, ensuring accurate handling and vault lock-up procedures. Provided assistance with online banking, credit card, mortgage, and loan transfers and payments. Handled customer escalations and resolved complex banking inquiries.

Managed accounts and processed data for work orders on homes for Fannie-Mae, including scheduling and route planning. Analyzed properties to determine necessary winterization or clean-out services before contractor engagement. Filed completed paperwork from contractors, ensuring adherence to quality standards.

Served as an Escalation Banker in a call center environment, de-escalating complex customer issues related to online banking. Provided technical and browser troubleshooting support for online banking customers. Managed customer accounts through calls and email, and analyzed financial information to inform investment decisions.

Studied the principles of medical billing and coding, including CPT, ICD-10, and HCPCS codes. Gained proficiency in processing insurance claims and managing patient accounts.

Focused on core business principles, including finance, marketing, and organizational behavior. Developed skills in strategic planning and operational management.

Studied business management administration, covering foundational concepts in business operations and organizational structure. Gained knowledge in administrative processes and management techniques.