Karen Gouveia
@karengouveia
I turn complex information into usable processes, systems, and knowledge.
BrazilWhat I'm looking for
I've led operations at Espaço Ka and GTI SMS, where I translated client needs into practical operational solutions, including a platform that gave customers autonomy to manage messages and contacts.
Across more than 15 years in operations, business operations, process coordination, and complex problem-solving, I've built applied projects in AI, knowledge management, information architecture, and data analysis. I structure datasets, validate hypotheses, document technical work, create dashboards, and use generative AI to support human-led workflows, decisions, and implementation.
Experience
Work history, roles, and key accomplishments
Operations & Process Analyst
Espaço Ka
Jan 2017 - Dec 2024 (7 years 11 months)
Founded and independently operated a service business for 7 years, structuring administrative routines, scheduling, pricing, finances, marketing, and tax obligations. Managed the full customer journey and maintained sustainable operations without support staff.
Education
Degrees, certifications, and relevant coursework
Universidade Estácio de Sá
Bachelor of Business Administration, Business Administration
Completed a Bachelor's degree in Business Administration, focusing on management and operations.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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