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Frederico Hoffman

@fredericohoffman

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Product Management professional at ClickBus who helped cut route-data preparation from 4–8 hours to under 1.

Brazil

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What I'm looking for

I’m transitioning into Product Management, building on my experience collaborating with Product Managers on discovery, requirements, prioritization, and validating technology solutions.

At ClickBus, I collaborated with the Product Manager on portfolio expansion and Product Discovery, translating operational challenges in route registration into requirements and business rules. The portfolio initiative enabled more than 3,000 new routes and contributed approximately R$ 100,000 in revenue in June 2026.

I also contributed to an AI-based process automation initiative, helping define business rules, prioritize steps, and validate the solution. It reduced the time to collect, validate, and prepare route-registration data from 4–8 hours to under one hour.

Across roles at ClickBus, BHS — allocated to Banco Olé, RJ Consultores, and Ação Contact Center, I’ve worked on requirements, system integrations, process analysis, and operational demands. My toolkit includes REST APIs, backlog management, Jira, Confluence, Datadog, and SQL.

Experience

Work history, roles, and key accomplishments

Analista de Negócios

ClickBus

Nov 2021 - Jul 2026 (4 years 8 months)

Collaborated with Product Manager on portfolio expansion and AI-driven automation, reducing route registration time from 4-8 hours to under 1 hour. Managed partner relationships and investigated API failures using Datadog.

Product Discovery Requirements Gathering Business Rules Backlog Management REST APIs Datadog Jira Confluence Agile Stakeholder Management

Analista de Processos

BHS

Feb 2021 - Nov 2021 (9 months)

Conducted periodic follow-up meetings with technical and managerial teams, documenting decisions and project progress. Structured tracking records to highlight impediments, risks, and dependencies.

Process Analysis Project Tracking Risk Management Reporting Infosec

Analista de Desenvolvimento de Sistemas

RJ Consultores

Nov 2018 - May 2020 (1 year 6 months)

Managed N1 and N2 support incidents and requests for ERP and web applications, ensuring resolution. Developed and maintained solutions using PL/SQL and T-SQL, and participated in agile rituals.

Pl SQL T SQL Jira Confluence Requirements Analysis Agile Incident Management

Técnico de Sistemas

Ação Contact Center

May 2016 - Oct 2018 (2 years 5 months)

Provided support to users of internal CRM systems, registering and tracking requests via helpdesk tools. Developed solutions using T-SQL and supported the maintenance and evolution of internal systems.

T SQL CRM Systems Help Desk Requirements Gathering System Implementation