Karen Clarke

Spearheaded Learning & Development strategy for both internal and external stakeholders across a full HCM suite. Created and deployed a centralized LMS portal housing over 500 custom assets, which improved client onboarding satisfaction to 95%+ and decreased client time-to-productivity by 30%.

Launched scalable onboarding and compliance training programs, significantly reducing 1:1 sessions while increasing reach. Authored over 200 blended learning resources using tools like Articulate 360, Camtasia, and VidYard.

Delivered highly-rated courses to over 1,000 learners across virtual, asynchronous, and hybrid formats. Applied adult learning theory and instructional models like Bloom’s, ADDIE, and Gagné to create performance-based content for HCM modules.

Designed scalable, learner-centric training for HCM clients and internal teams using ILT, VILT, and self-paced formats. Translated complex workflows into simplified content using ADDIE, Bloom’s, and Gagné, creating facilitator guides, eLearning modules, and job aids.

Delivered engaging, role-based training to internal staff and clients across payroll, timekeeping, and benefits platforms, maintaining over 95% satisfaction. Mentored new team members and provided post-training support that informed continuous curriculum improvement.

Managed full-cycle implementations of HCM systems, including payroll, HR, timekeeping, and benefits, for mid-size to enterprise clients. Conducted discovery sessions to tailor system configurations and delivered virtual and onsite training to administrators and end users.

Developed expertise in instructional design, learning technologies, and educational psychology. Focused on creating effective and engaging learning experiences.

Studied the principles of effective communication and media. Gained skills in critical thinking, research, and presentation.