Karen Avila

Handled call resolution in English, made outbound calls to offer fiber optic solutions, confirmed sales transactions, and coordinated technician visits. Managed high-volume outbound calls to promote services and meet monthly sales targets.

Handled video call resolution in English, received inbound calls and made outbound calls according to translation skills needed by patients and doctors.

Managed social media platforms and client communication, created and edited videos and promotional content, handled customer reservations and confirmations, updated databases and Excel reports, and provided customer service online and in person.

Made outbound calls to members of GLG informing them about new offers, used CRM systems, made decisions to increase monthly payments based on budget, recorded member acceptances, and organized schedules for optimal call times.

Handled call resolution in English, received inbound calls from clients about cruise stays and modifications, and from future clients asking for prices. Made decisions to provide the best cruise packages.

Handled call resolution in English, received inbound calls and made outbound calls according to homeowner's needs and technician in charge, and updated data with technician about systems to work on.

Handled call resolution in English, received inbound calls and made outbound calls according to customer's needs and account information, and advised and managed customer's information.

Provided sales advice for garments and wholesale, and used cash register.

Pursued university education at the Facultad de Ingeniería de la Universidad San Carlos de Guatemala from February 2020 to November 2021.

Completed Bachiller en Ciencias y Letras from Centro de Estudios Winbridge from January 2017 to October 2018.