Lucia Chang

Worked as a phone agent for Costa Rica and Chile, selling GPS products and scheduling appointments.

Provided customer service and sold tow truck services.

Provided support to the Customer Service Center, managed customer service staff, tracked metrics, followed up on Medallia, and achieved sales and retention goals. Validated sales paperwork, handled post-sale requests, and changed order stages.

Conducted telemarketing and scheduled appointments for an energy campaign in Spain.

Analyzed credits, followed up with sellers, managed collections, and recovered portfolio.

Provided customer service, handled cash and reconciliation, and sold financial products.

Performed telemarketing, sold financial products, managed phone operations, created reports and letters, administered portfolio, sold insurance, and handled office and Outlook tasks. Trained staff, provided internal and external customer service, analyzed and entered credits, processed disbursements, calculated credits, created work plans, settled petty cash, filed documents, supplied materials, s

Sold products and services, provided customer service, tracked metrics, and performed retention and telemarketing activities.

Assisted with credit analysis and processing.

Provided customer service and supported credit operations.

Pursued studies in Organizational Psychology and Human Talent Management. The program was not completed.

Completed high school education with a focus on computer science and commercial orientation.

Completed training in customer service and portfolio administration.