@reneportales
Customer support and technical support professional with experience at TELUS, Nearsol, and Panamericom, supporting customers across chat, email, and calls.
GuatemalaAt TELUS, I worked in tech support, troubleshooting customer issues. At Nearsol, I supported retail customers and worked as a Retail Support Agent / SME.
My experience also includes customer service at Panamericom and retail support through chat, email, and calls at Advanced Callcenter Technologies (ACT). I’ve also worked as a travel agent and interpreter/translator at Our Guatemala.
Work history, roles, and key accomplishments
Nearsol
Provided retail support and served as a subject matter expert.
Panamericom
Worked as a customer service representative.
Nearsol
Worked as a collection agent.
Panamericom
Handled billing insurance and sales force responsibilities.
Innovattive Contact Solutions
Provided customer service support via chat and emails.
Our Guatemala
Worked as a travel agent providing interpretation and translation services.
Omni Interaction
Provided answering service support as a freelancer.
Advanced Callcenter Technologies (ACT)
Provided retail support via chat, emails, and calls.
Provided technical support to customers.
Degrees, certifications, and relevant coursework
High School Diploma: Bachiller en Computación con orientación científica, Computación con orientación científica
2010 - 2010
Completed high school diploma with a scientific orientation in computing.
Middle School, General Studies
2005 - 2008
Completed middle school education at Colegio Cristiano Mixto Aleluya.
Elementary School, General Studies
1998 - 2004
Completed elementary school education at Colegio Cristiano Mixto Aleluya.
Software and tools used professionally
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