Kaosarat Odunsi
@kaosaratodunsi
Diligent customer experience expert with strong managerial skills.
What I'm looking for
I am a result-oriented and resourceful individual with a strong background in customer experience and management. My journey began with a Bachelor's degree in Business Administration from Lagos State University, which equipped me with the foundational knowledge necessary for excelling in various roles within the administrative and banking sectors.
Throughout my career, I have held positions such as Customer Experience Expert at United Bank for Africa and Executive Marketer at Hollytrans Nigeria Limited. In these roles, I developed impactful marketing strategies, built customer relationships, and ensured efficient service delivery. My experience as an International Volunteer during the FIFA World Cup Qatar 2022 further honed my skills in providing exceptional service and creating positive experiences for spectators.
With a keen eye for detail and a commitment to improving efficiency and productivity, I am eager to contribute to a reputable organization that values hard work and offers opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Customer Experience Expert
United Bank For Africa Plc
Jan 2024 - Dec 2025 (1 year 11 months)
Provided exceptional service to customers, ensuring their needs were met efficiently and effectively. Maintained a high level of professionalism while handling customer inquiries and resolving issues.
Executive Marketer
Hollytrans Nigeria Limited
Jan 2023 - Dec 2024 (1 year 11 months)
Responsible for creating brand awareness and developing marketing strategies to reach target audiences. Managed the importation process of customer goods from China to Nigeria, ensuring timely delivery.
International Volunteer – Fan Spectator Services
FIFA World Cup Qatar
Dec 2022 - Dec 2022 (0 months)
Provided key information and assistance to spectators, directing them to facilities and ensuring a positive atmosphere. Helped spectators find their correct entrance to the venue, enhancing their overall experience.
HR Admin Assistant and Document Controller
Port And Terminal Multisevices Ltd
Dec 2019 - Dec 2021 (2 years)
Managed all employee information and HR transactions, ensuring accuracy and compliance with company policies. Maintained electronic and traditional archive systems for easy access to correspondence and data.
Cashier Attendant
Guaranty Trust Bank Plc
Sep 2017 - Sep 2017 (0 months)
Processed deposits and withdrawals, ensuring compliance with internal policies and external regulations. Assisted customers with account maintenance and inquiries, providing excellent service.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration, gaining comprehensive knowledge in business principles and management practices.
Lagos State Polytechnic
Higher National Diploma, Banking and Finance
Obtained a Higher National Diploma in Banking and Finance, focusing on financial operations and banking practices.
Lagos State Polytechnic
National Diploma, Banking and Finance
Earned a National Diploma in Banking and Finance, building foundational knowledge in financial services and banking.
NOWA Secondary School
Secondary School Leaving Certificate, General Studies
Completed secondary education and obtained the Secondary School Leaving Certificate (SSCE).
Availability
Location
Authorized to work in
Job categories
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