Kanika Swami

I am a healthcare operations professional with nearly 8 years of experience managing departments, processes and cross-functional teams across hospitals and health-tech organizations. I have led process design, reporting, budget management and customer‑facing initiatives that improved patient experience and operational efficiency.

At Ceino Technologies I designed end-to-end application process flows, owned budget liaison with clients, introduced online storytelling and marketing initiatives, and implemented daily/weekly/monthly reporting for parents to track outcomes. In hospital roles at Manipal and Aster CMI, I created SOPs, implemented EHR and ntracker, supervised resource allocation, tracked margins and led customer engagement programs that raised satisfaction and optimized turnaround times.

I combine hands-on process improvement, stakeholder management and technical proficiency (SQL, EHR, JIRA, Google Analytics, Smartsheet, MS Office) to deliver measurable operational gains and better patient journeys. I seek roles where I can scale operational excellence and improve care delivery through data-driven process design.