At CLOUDNINE HOSPITAL, KAILASH COLONY, I lead day-to-day OPD operations and coordinate patient-facing service delivery. I achieved the unit’s highest-ever ANC package conversion, with 47 enrollments, and improved PAC compliance from 22% to 67%.
Across hospital operations, patient experience, and healthcare technology roles, I’ve managed patient-facing processes and contributed to workflow improvements. At INSTANT SYSTEMS INC., I managed UAT and QA for healthcare technology solutions, coordinated system issues with development and product teams, and conducted software training for doctors and hospital staff.
