Open to opportunities

Juhi Rai

@juhirai

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Experienced healthcare operations specialist focused on operational excellence.

India

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What I'm looking for

I am looking for a role in a dynamic healthcare environment that values operational excellence and innovation.

I am an experienced healthcare operations specialist with over 6 years of expertise in hospital administration, process improvement, and technology integration. My proficiency in hospital product management and HIMS platforms has allowed me to drive quality initiatives and optimize workflows effectively. I am recognized for my ability to collaborate with diverse stakeholders to support data-informed decisions, ensuring that patient-centered outcomes are always prioritized.

Currently, I am on a maternity break but am eager to rejoin a forward-thinking healthcare team. My recent role as an Assistant Manager at Ankura Hospital involved spearheading the implementation of value-added services that enhanced operational efficiency and customer satisfaction. I have successfully managed end-to-end OPD operations and collaborated with cross-functional teams to drive revenue generation through SaaS-based HIMS integration.

Throughout my career, I have demonstrated a commitment to improving patient experiences and operational processes. My strategic initiatives have resulted in significant revenue increases and enhanced patient retention. I am passionate about leveraging my skills in analytics and quality assurance to contribute to a healthcare organization that values operational excellence.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Ankura Hospital

Jun 2023 - Present (2 years 1 month)

Spearheaded implementation of value-added services for the flagship unit, enhancing operational efficiency and customer satisfaction. Managed end-to-end OPD operations, including patient flow, billing processes, and customer experience initiatives.

Customer Satisfaction Billing Cross Functional Collaboration SaaS Integration Workflow Optimization

Assistant Manager-Operations

Cloudnine Group of Hospitals

Jun 2022 - Present (3 years 1 month)

Increased homecare revenue by 70% through strategic initiatives targeting pediatric lab collection services. Led Agile practices by collecting user stories for departmental improvements, including CRM optimization and patient retention strategies.

Revenue Product Management Agile Methodologies Data Analysis Strategic Planning

Administrative Intern

Sterling Hospital

Mar 2022 - Present (3 years 4 months)

Executed a time-motion study for health checkup processes to identify bottlenecks and improve efficiency. Assisted in ensuring NABH compliance for dialysis department operations as part of a Quality Improvement Program.

Time Studies Process Improvement Efficiency Improvement NABH Compliance Quality Improvement Healthcare Operations Data Analysis Workflow Optimization Regulatory Compliance

Clinical Administrative Intern

Kokilaben Dhirubhai Ambani Hospital & Research Center

Oct 2021 - Present (3 years 9 months)

Analyzed turnaround time for radiology services using data visualization tools like Power BI and QI methodologies. Conducted process mapping and value stream analysis to eliminate non-value-added steps in workflows.

Data Visualization Power BI Quality Improvement Process Mapping Workflow Optimization Admissions

Management Intern

Camomile Healthcare Ventures

May 2021 - Present (4 years 2 months)

Drafted Standard Operating Procedures (SOPs) for IT and transportation departments of an upcoming maternity hospital using the best industry practices. Developed marketing strategies for post-COVID remote monitoring devices based on competitive analysis and market trends.

Standard Operating Procedures IT Operations Transportation Management Marketing Strategy Competitive Analysis Market Research Project Planning Documentation

Administrative Intern

Divisional Railway Hospital

Mar 2021 - Present (4 years 4 months)

Conducted gap analysis to identify inefficiencies in clinical and supportive hospital departments. Studied hospital operations end-to-end, focusing on improving workflows through process reengineering.

Gap Analysis Inefficiency Identification Clinical Operations Workflow Reengineering Reengineering Healthcare Administration Data Collection

Customer Service Representative

SVC Cooperative

Aug 2016 - Present (8 years 11 months)

Developed and pitched customized banking products, achieving an increase in revenue generation. Applied analytical skills to identify client needs and refine product offerings for maximum impact.

Revenue Analytical Skills Customer Education Sales Customer Service Financial Products

Education

Degrees, certifications, and relevant coursework

Tata Institute of Social Sciences, Mumbai

Master of Hospital Administration, Hospital Administration

Grade: 7.2 CGPA

Completed a Master of Hospital Administration program, focusing on advanced concepts in hospital management and healthcare operations. Gained expertise in various aspects of healthcare administration.

Sir P.T Sarvajanik College of Science, Surat

Bachelor of Science, Chemistry

Grade: 66%

Obtained a Bachelor of Science degree with a specialization in Chemistry. Developed a strong foundation in scientific principles and analytical methodologies.