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robin joy

@robinjoy

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Results-driven operations leader with 14 years in healthcare.

India

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What I'm looking for

I am seeking a leadership role in healthcare operations that fosters innovation and team collaboration.

I am a results-driven operations leader with over 14 years of progressive experience in the healthcare industry. My expertise lies in overseeing hospital operations, team leadership, process optimization, and strategic planning. I am known for proactively solving complex challenges and driving performance through collaboration and innovation.

Throughout my career, I have held various leadership roles, including Senior Operations Manager at Yatharth Super Speciality Hospital, where I effectively liaised with the organization to monitor overall performance. My previous experience as Operations Manager at Amrita Institute of Medical Sciences involved managing admissions and front office operations, where I introduced new methods to enhance efficiency and communication.

My commitment to excellence is evident in my ability to develop effective solutions for challenging situations and ensure compliance with regulatory standards. I am passionate about fostering a positive work environment and driving organizational success through strategic planning and team engagement.

Experience

Work history, roles, and key accomplishments

Senior Operations Manager

Yatharth Super Speciality Hospital

Jun 2024 - Feb 2025 (8 months)

Deputized for the F.D/CEO in directing and monitoring the overall performance of the organization. Monitored entire operational functions of the hospital, ensuring smooth and efficient processes.

Operations Management Strategic Planning

Operations Manager / Manager - Administration

Amrita Institute of Medical Sciences

Jun 2022 - Mar 2024 (1 year 9 months)

Managed the entire operations of admissions and the front office, ensuring smooth execution and operation. Introduced new methods and systems to reduce turnaround time and optimized internal policies.

Operations Management Admissions Process Optimization

Head Administrator

Asian Institute of Medical Sciences

Mar 2015 - Jun 2022 (7 years 3 months)

Planned and executed smooth operations, including vendor management. Developed effective solutions for challenging situations using strong analytical and problem-solving skills.

Operations Management Vendor Management Problem Solving Analytical Skills Professional Services

Patient Care Executive

Max Healthcare

Jan 2013 - Mar 2015 (2 years 2 months)

Coordinated with patients and various departments for smooth health checkup functioning within given time limits. Maintained data for health checkups to track payouts for doctors and managed corporate annual checkups.

Data Management

Manager on Duty

Asian Institute of Medical Sciences

Streamlined all activities from admissions to patient care, bill payment, and discharge. Managed facility operations with support from various departments and resolved day-to-day issues for patients.

Unit Head

Asian Haseena Begum Hospital

Ensured accomplishment of objectives related to revenue, cost, EBITDA, and clinical quality. Collaborated with clinicians to address program growth and ensure performance as per plan.

Revenue Management Cost Control Strategic Planning Regulatory Compliance

Patient Care Coordinator

Fortis Healthcare

Jun 2011 - Jan 2013 (1 year 7 months)

Managed OPD/IPD workflows, patient admissions, and billing processes. Provided counseling and financial coordination for surgeries and dialysis treatments.

OPD IPD Management Billing Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Jamia Hamdard University

Master of Business Administration, Business Administration

Completed a Master of Business Administration degree, focusing on advanced business principles and management strategies relevant to various industries.

Moti Lal Nehru College, Delhi University

Bachelor of Arts, Arts

Obtained a Bachelor of Arts degree from Moti Lal Nehru College, Delhi University. This program provided a foundational understanding in various academic disciplines.