robin joy
@robinjoy
Results-driven operations leader with 14 years in healthcare.
What I'm looking for
I am a results-driven operations leader with over 14 years of progressive experience in the healthcare industry. My expertise lies in overseeing hospital operations, team leadership, process optimization, and strategic planning. I am known for proactively solving complex challenges and driving performance through collaboration and innovation.
Throughout my career, I have held various leadership roles, including Senior Operations Manager at Yatharth Super Speciality Hospital, where I effectively liaised with the organization to monitor overall performance. My previous experience as Operations Manager at Amrita Institute of Medical Sciences involved managing admissions and front office operations, where I introduced new methods to enhance efficiency and communication.
My commitment to excellence is evident in my ability to develop effective solutions for challenging situations and ensure compliance with regulatory standards. I am passionate about fostering a positive work environment and driving organizational success through strategic planning and team engagement.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Yatharth Super Speciality Hospital
Jun 2024 - Feb 2025 (8 months)
Deputized for the F.D/CEO in directing and monitoring the overall performance of the organization. Monitored entire operational functions of the hospital, ensuring smooth and efficient processes.
Operations Manager / Manager - Administration
Amrita Institute of Medical Sciences
Jun 2022 - Mar 2024 (1 year 9 months)
Managed the entire operations of admissions and the front office, ensuring smooth execution and operation. Introduced new methods and systems to reduce turnaround time and optimized internal policies.
Head Administrator
Asian Institute of Medical Sciences
Mar 2015 - Jun 2022 (7 years 3 months)
Planned and executed smooth operations, including vendor management. Developed effective solutions for challenging situations using strong analytical and problem-solving skills.
Patient Care Executive
Max Healthcare
Jan 2013 - Mar 2015 (2 years 2 months)
Coordinated with patients and various departments for smooth health checkup functioning within given time limits. Maintained data for health checkups to track payouts for doctors and managed corporate annual checkups.
Manager on Duty
Asian Institute of Medical Sciences
Streamlined all activities from admissions to patient care, bill payment, and discharge. Managed facility operations with support from various departments and resolved day-to-day issues for patients.
Unit Head
Asian Haseena Begum Hospital
Ensured accomplishment of objectives related to revenue, cost, EBITDA, and clinical quality. Collaborated with clinicians to address program growth and ensure performance as per plan.
Patient Care Coordinator
Fortis Healthcare
Jun 2011 - Jan 2013 (1 year 7 months)
Managed OPD/IPD workflows, patient admissions, and billing processes. Provided counseling and financial coordination for surgeries and dialysis treatments.
Education
Degrees, certifications, and relevant coursework
Jamia Hamdard University
Master of Business Administration, Business Administration
Completed a Master of Business Administration degree, focusing on advanced business principles and management strategies relevant to various industries.
Moti Lal Nehru College, Delhi University
Bachelor of Arts, Arts
Obtained a Bachelor of Arts degree from Moti Lal Nehru College, Delhi University. This program provided a foundational understanding in various academic disciplines.
CBSE
12th Grade, General Studies
Completed 12th Grade education under the CBSE board.
CBSE
10th Grade, General Studies
Completed 10th Grade education under the CBSE board.
Availability
Location
Authorized to work in
Job categories
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