At Verizon, I manage high-stakes public-sector voice and wireless accounts for government, federal, SLED, and nonprofit organizations. I handle secure enterprise transactions, device upgrades, plan migrations, billing issues, and technical troubleshooting while supporting revenue growth.
I've also coached new hires from training through live production, creating training materials, calibrating calls, and building personalized growth plans. My background includes customer retention, crisis de-escalation, 5G/LTE support, and mentoring peers through complex customer and account issues.
