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KAMOGELO NTATE

@kamogelontate

Customer Support Agent at Driasi, handling billing and account enquiries and documenting customer interactions in Salesforce.

South Africa

Message

At Driasi, I respond to inbound billing and account enquiries by phone, chat, and email. I guide callers through account access and platform navigation, explain identity-protection and recovery support, and document interactions in Salesforce.

Previously, at Pandae Green Solutions, I coordinated schedules, maintained action-item trackers, and prepared KPI dashboards and weekly reports. At Tradeway Promotions, I supported customer enquiries, maintained a customer database, and prepared Excel sales trackers.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent (Inbound)

Current

Driasi

Apr 2026 - Present (7 months)

Respond to inbound billing and account enquiries by phone, chat and email. Guide callers through account access, web-platform navigation and basic troubleshooting, and document interactions in Salesforce.

Salesforce Five9 Billing Inquiries Account Access Troubleshooting Caller Authentication FCRA Customer Support

Customer Service & Operations Assistant

Pandae Green Solutions

Sep 2023 - Feb 2026 (2 years 5 months)

Coordinated schedules and meetings across operational teams and stakeholders. Maintained action-item trackers and prepared spreadsheet-based KPI dashboards and weekly management reports.

Scheduling Meeting Coordination KPI Dashboards Excel reporting Process documentation Customer Service

Sales Support & Customer Service Coordinator

Tradeway Promotions

Apr 2017 - Feb 2020 (2 years 10 months)

Responded to customer enquiries and maintained service-level follow-up. Maintained a customer database and prepared Excel trackers for weekly and monthly sales reporting.

Customer Service Sales Support Database Management Excel reporting Order Verification Issue Resolution