Kamla Topno

I am a dedicated Customer Service Representative with over three years of experience in a call center environment, specializing in sales, customer care, and technical support. My familiarity with major customer care software and conflict resolution techniques has equipped me to handle various customer inquiries effectively. I pride myself on maintaining a positive attitude, which I believe is essential in providing exceptional service.

Throughout my career, I have consistently aimed to enhance customer satisfaction and loyalty. For instance, while working at Tata Business Support Service Pvt Ltd, I researched complicated cases to provide comprehensive solutions to customers. I also suggested innovative tactics to persuade customers considering cancellation, which contributed to retaining valuable clients. I am now eager to leverage my skills and experience to fill a managerial role in your company, where I can further develop my leadership abilities.