I'm focused on helping customers get fast, friendly support in Hindi and English. I explain solutions in simple words and work to understand each customer's issue before responding.
I use active listening to note key details accurately and find appropriate solutions. I follow up until an issue is resolved.
For complaints, I stay calm with upset customers and escalate issues to the right team when needed.
I have experience with MS Office, email, CRM and chat tools, and can manage chats and calls while switching between tools.
