Kamal Raj
@kamalraj1
I build AI-powered documentation systems that cut writing time and improve accuracy.
IndiaWhat I'm looking for
I’m a Content strategist and Staff Technical Writer with 17 years of experience helping enterprise teams succeed with AI-powered solutions at Salesforce, Intel, Oracle, and Rakuten. I architected and deployed a production suite of 10 Slack-based AI assistants for the Salesforce CX writing team using Retrieval-Augmented Generation, Model Context Protocol, and agentic search—grounded with GenAI guardrails and human-in-the-loop review gates. The result was 80% less first-draft time and 70% fewer review cycles while preserving editorial accuracy.
I blend content strategy with product and engineering roadmaps, translating business requirements into precise AI instructions and aligning documentation practices across distributed teams. Across my roles, I’ve owned developer and enterprise documentation for AI platforms, built reusable DITA/Sphinx/Markdown workflows, and developed over 700 DITA topics for global product documentation. I bring a quality-first, systems-thinking approach—tight feedback loops for model behavior, clear governance for content, and practical tools that reduce developer onboarding time.
Experience
Work history, roles, and key accomplishments
Architected and deployed a production suite of 10 Slack-based AI assistants for 8 lead and staff writers, using RAG, MCP, and agentic search to automate release notes, retrospectives, review-comment resolution, and epic analysis. Reduced first-draft time by 80% and review cycles by 70% (~75% automation) while maintaining editorial accuracy via human-in-the-loop SME approval and GenAI guardrails.
Owned developer documentation content strategy for Intel AI platforms including OpenVINO and Intel Tiber Edge, aligning API and troubleshooting content to product roadmaps across ML and edge workloads. Reduced developer onboarding time by 25% through investigator/process documentation and 30% via reusable Sphinx and Markdown templates.
Delivered feature guides, configuration manuals, and API documentation for cloud-native AI platforms to improve developer onboarding. Increased onboarding by 20% through developer-centric tutorials and DevOps workflow guides.
Senior Technical Writer
Netcracker Technology
Oct 2018 - Jan 2021 (2 years 3 months)
Authored integration manuals and developer guides for enterprise cloud and telecommunications solutions. Standardized editorial processes across the team, cutting review cycles by 30%.
Senior Technical Writer
AgilePoint
Nov 2017 - Jun 2018 (7 months)
Produced DITA-based online help for business process management software. Improved content reusability by 40% through structured documentation practices.
Senior Technical Writer
Evolving Systems
Jun 2015 - May 2016 (11 months)
Created user guides, tutorials, and infographics for telecommunications solutions. Reduced customer training time by 20% by improving clarity and guidance for end users.
Technical Writer
Novell Software Development
Jun 2014 - Apr 2015 (10 months)
Authored administrator guides and tutorials for identity and security products. Improved feature adoption by 25% through clearer documentation and onboarding-focused materials.
Wrote ERP and CRM documentation with a secure deployment focus, supporting customer success. Achieved 95% customer satisfaction and produced video tutorials to support developer learning.
Rebranded over 1,000 pages of legacy documentation to improve usability and readability. Improved readability scores by 40% through consistent content updates and restructuring.
Technical Writer
Phantasm Games Studio
Aug 2008 - May 2010 (1 year 9 months)
Produced game design, technical design, tools, and workflow documentation to support production teams. Improved cross-team collaboration by standardizing how work was documented and shared.
Education
Degrees, certifications, and relevant coursework
Cochin University of Science and Technology
Bachelor of Technology, Mechanical Engineering
2000 - 2004
Earned a B.Tech in Mechanical Engineering from Cochin University of Science and Technology (2000–2004).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
kamalraj21.github.io/contentcraftSocial media
Job categories
Skills
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