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Sreekala V

@sreekalav

Senior Staff Technical Writer at Diligent, structuring governance product content for RAG and using AI workflows to speed release notes.

India

Message

At Diligent Corporation, I maintain documentation for governance applications and platform services. I use AI-assisted workflows to draft and refine release notes, reducing content creation time by approximately 30–40%.

I converted legacy HTML content to Markdown and structured it to support RAG workflows and localization. I also create and publish Pendo announcements, walkthroughs, and product updates.

At Oracle Cloud Infrastructure (OCI), I managed documentation for services including Data Catalog and Service Mesh, and contributed to information architecture and editorial quality. I also created Jira dashboards to monitor team velocity.

Earlier, I maintained documentation for SAP Cloud for Service and developed enterprise software documentation at Hewlett Packard Enterprise. My work has also included UI text, system messages, localization coordination, and technical documentation for banking software.

Experience

Work history, roles, and key accomplishments

Senior Staff Technical Writer

Diligent Corporation

Mar 2024 - Oct 2026 (2 years 7 months)

Structured complex information and maintained documentation for governance applications and platform services. Developed UI text, reviewed documentation, mentored team members, and used AI-assisted workflows to reduce content creation time by 30-40%.

AI assisted Documentation Markdown RAG Ready Content Structuring Pendo Peer Review Mentorship Training Materials HTML To Markdown Migration

Principal User Assistance Developer

Oracle Cloud Infrastructure

Dec 2020 - Mar 2024 (3 years 3 months)

Managed documentation for OCI services including Data Catalog and Service Mesh, contributed to information architecture and editorial quality, and created Jira dashboards to monitor team velocity.

Information Architecture Editorial Quality Assurance Jira Confluence Dashboards DITA User Interface Text Error Messages System Messages

Information Developer

SAP Labs India Pvt. Ltd.

Feb 2017 - Dec 2020 (3 years 10 months)

Maintained documentation suite for SAP Cloud for Service, created UI texts and error messages, and produced voice-over scripts and videos to support product understanding.

Documentation User Interface Text Error Messages System Messages Voice Over Scripts Video Peer Review Style Consistency

Information Developer

Hewlett Packard Enterprise

May 2013 - Jan 2017 (3 years 8 months)

Developed documentation for enterprise software applications and patch releases, coordinated with localization team for multilingual releases, and created infographics to demonstrate workflows.

Documentation Localization Infographics Enterprise Software