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Saii Surya KhogiraSK
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Saii Surya Khogira

@saiisuryakhogira

Senior Technical Writer specializing in SaaS/PaaS/IaaS documentation, content strategy, and GenAI-powered UX writing.

India
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What I'm looking for

I’m looking to lead documentation and content strategy for developer-focused SaaS products—using DITA, topic-based authoring, and GenAI tools to ship clear UX-ready docs, cut support queries, and mentor writers across cross-functional teams.

I’m a Senior Technical Writer with 11+ years of professional experience creating high-impact documentation for software and hardware products across SaaS, PaaS, and IaaS. I focus on turning complex technical concepts into clear, concise, and actionable content that improves usability and user comprehension.

I develop end-to-end documentation—user guides, installation & configuration guides, web/online help, release notes, knowledge base articles, Q&As, and technical/non-technical articles. I use modular documentation, DITA principles, topic-based authoring, and structured authoring to keep content consistent, scalable, and easy to maintain.

I’m known for collaborating with cross-functional teams and subject-matter experts to deliver documentation that reduces support load and speeds onboarding. In recent work, I spearheaded a documentation overhaul that increased user comprehension and satisfaction by 30%, and I’ve contributed to work that reduced onboarding time by 20% and RFX preparation time by 40%.

I also bring leadership through mentoring and managing multiple projects simultaneously, ensuring timely, high-quality deliverables under tight deadlines. I’m comfortable leveraging tools like Madcap Flare, FrameMaker, Confluence, Figma, Camtasia, Snagit, ChatGPT, and Grammarly to streamline workflows and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

GA

Senior Technical Writer

Gaian

Feb 2023 - Aug 2023 (6 months)

Worked as a Senior Technical Writer for a PaaS product, including a documentation overhaul for an integration platform. Produced jargon-free marketing and technical materials and implemented standardized templates to improve documentation consistency and quality.

GAVS logoGA

Lead Engineer Technical Writer

GAVS

Jan 2022 - Dec 2022 (11 months)

Served as a Lead Engineer Technical Writer in the Banking and Finance domain, revamping a product documentation suite to improve operational efficiency and enable faster internal onboarding. Delivered technical and non-technical content for internal and external stakeholders, supporting presales documentation such as RFXs and Due Diligence Questionnaire materials.

Qualcomm logoQU

Intermediate Technical Writer

Aug 2017 - Mar 2018 (7 months)

Worked as an Intermediate Technical Writer documenting NexGen chipsets in the Semiconductor and IoT domain. Produced detailed hardware documentation (including installation and configuration guides), created templates and standards, and managed and mentored a team of writers.

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University, Hyderabad logoJH

Jawaharlal Nehru Technological University, Hyderabad

Bachelor of Technology (B.Tech), Computer Science & Engineering

2007 - 2011

Completed a Bachelor of Technology (B.Tech) in Computer Science & Engineering at Jawaharlal Nehru Technological University, Hyderabad from 2007 to 2011.

Tech stack

Software and tools used professionally

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