Saii Surya Khogira
@saiisuryakhogira
Senior Technical Writer specializing in SaaS/PaaS/IaaS documentation, content strategy, and GenAI-powered UX writing.
What I'm looking for
I’m a Senior Technical Writer with 11+ years of professional experience creating high-impact documentation for software and hardware products across SaaS, PaaS, and IaaS. I focus on turning complex technical concepts into clear, concise, and actionable content that improves usability and user comprehension.
I develop end-to-end documentation—user guides, installation & configuration guides, web/online help, release notes, knowledge base articles, Q&As, and technical/non-technical articles. I use modular documentation, DITA principles, topic-based authoring, and structured authoring to keep content consistent, scalable, and easy to maintain.
I’m known for collaborating with cross-functional teams and subject-matter experts to deliver documentation that reduces support load and speeds onboarding. In recent work, I spearheaded a documentation overhaul that increased user comprehension and satisfaction by 30%, and I’ve contributed to work that reduced onboarding time by 20% and RFX preparation time by 40%.
I also bring leadership through mentoring and managing multiple projects simultaneously, ensuring timely, high-quality deliverables under tight deadlines. I’m comfortable leveraging tools like Madcap Flare, FrameMaker, Confluence, Figma, Camtasia, Snagit, ChatGPT, and Grammarly to streamline workflows and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Gaian
Feb 2023 - Aug 2023 (6 months)
Worked as a Senior Technical Writer for a PaaS product, including a documentation overhaul for an integration platform. Produced jargon-free marketing and technical materials and implemented standardized templates to improve documentation consistency and quality.
Lead Engineer Technical Writer
GAVS
Jan 2022 - Dec 2022 (11 months)
Served as a Lead Engineer Technical Writer in the Banking and Finance domain, revamping a product documentation suite to improve operational efficiency and enable faster internal onboarding. Delivered technical and non-technical content for internal and external stakeholders, supporting presales documentation such as RFXs and Due Diligence Questionnaire materials.
Worked as a Senior Technical Writer for an RPA tool, managing end-to-end documentation in the Robotic Process Automation domain. Led documentation supporting seamless deployment across multiple departments.
Worked as an Intermediate Technical Writer documenting NexGen chipsets in the Semiconductor and IoT domain. Produced detailed hardware documentation (including installation and configuration guides), created templates and standards, and managed and mentored a team of writers.
Worked as a Contributor Technical Writer documenting Travel and Tourism domain-specific content. Authored and maintained multiple document types including user, installation, reference/quick reference, training, and operational guides, along with online help, release notes, product bulletins, and technical description materials.
Technical Writer
Integra
May 2012 - Aug 2014 (2 years 3 months)
Worked as a Technical Writer for banking and telecom-based products and services. Created comprehensive user guides and business documentation and conducted demo/training sessions to gather information for accurate content.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology (B.Tech), Computer Science & Engineering
2007 - 2011
Completed a Bachelor of Technology (B.Tech) in Computer Science & Engineering at Jawaharlal Nehru Technological University, Hyderabad from 2007 to 2011.
Availability
Location
Authorized to work in
Job categories
Skills
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