Rishabh Gupta
@rishabhgupta9
Lead Technical Writer crafting API-first documentation that boosts adoption, onboarding, and self-serve product learning.
IndiaWhat I'm looking for
I’m a Lead Technical Writer with 10 years of experience partnering with engineering, product, implementation, and UX teams to build documentation ecosystems that improve product adoption, reduce support dependency, and accelerate enterprise onboarding. I specialize in turning complex platform behavior into practical documentation systems, with deep experience across BFSI, Healthcare SaaS, telecom platforms, and API-led products.
I own end-to-end developer docs, release communication, user assistance, and in-product guidance, and I increasingly contribute to microcopy, onboarding design, and content strategy. I’ve reduced documentation turnaround time by about 25%, improved training completion by 25% with WalkMe-guided walkthroughs, and cut documentation rework by 20% through stronger peer review and publishing readiness.
Experience
Work history, roles, and key accomplishments
Lead Technical Writer
SimCorp
Aug 2024 - Present (1 year 8 months)
Own end-to-end documentation for the Front Office Asset Manager domain, including API references, workflow documentation, feature guides, and release communication for enterprise investment platforms. Author client-ready API documentation and translate engineering changes into release notes for implementation and operations teams.
Led platform documentation across admin modules, APIs, integrations, and operational workflows for a healthcare SaaS used by healthcare organizations and hospital networks. Built WalkMe walkthroughs and contextual onboarding content, improving training completion by 25%.
Delivered documentation suites for telecom BSS microservices, including API guides, deployment runbooks, system configuration content, and CI/CD pipeline documentation. Produced AWS-based DevOps installation and upgrade guides in collaboration with architects and engineering teams.
Created user guides, release notes, and process content for core banking products to support implementation stakeholders. Produced training assets aligned to product changes and adoption needs.
Technical Writer
GreyOrange
Dec 2017 - Jun 2018 (6 months)
Authored technical documentation for warehouse automation workstreams, supporting technical and implementation stakeholders. Produced documentation assets aligned to operational needs for automation deployments.
Technical Writer
Csc India
Dec 2015 - Dec 2017 (2 years)
Created technical documentation for insurance-focused initiatives, producing user guides and supporting documentation for stakeholders. Maintained content consistency across documentation deliverables during project lifecycles.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeeth University
Master of Business Administration, Information Technology
Completed an MBA in Information Technology from Bharati Vidyapeeth University.
Teerthanker Mahaveer University
Bachelor of Computer Applications, Computer Applications
Completed a BCA (Bachelor of Computer Applications) from Teerthanker Mahaveer University.
Availability
Location
IndiaAuthorized to work in
Website
rishabhguptatw.github.ioJob categories
Skills
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