Kalisha Cosey

Managed high-volume caseloads involving sensitive financial and personal data while ensuring compliance with federal documentation standards. Resolved account issues (payments, credits, discrepancies) and conducted detailed research and case documentation for escalated matters.

Assisted customers with billing inquiries, payments, and account resolutions while maintaining accuracy under high call volume. Resolved account discrepancies and set up payment arrangements.

Scheduled service appointments and managed customer accounts in a fast-paced environment. Processed payments and reviewed service needs to support timely, accurate customer assistance.

Provided public health information and guidance through a CDC hotline contract while maintaining professionalism under high-volume conditions. Focused on accuracy and clarity when responding to customer needs.

Managed patient check-in, scheduling, and front-office operations while maintaining confidential patient records. Assisted with reports, documentation, and customer service support.

Handled medical billing, coding, and insurance processing while supporting patient scheduling and records management. Ensured confidentiality and accurate data entry for day-to-day administrative operations.

Provided administrative support and patient care, including assistance with billing and insurance tasks. Maintained records and supported office operations while contributing to daily patient needs.

Delivered direct patient care and daily living assistance while supporting communication and service coordination. Maintained a professional approach to meeting patient and administrative needs.

Pursuing an Associate Degree in Healthcare Management at Ultimate Medical Academy, expected to complete in 2026.

Completed a Business Management diploma at Albany Technical College.

Completed a Medical Administration Assistant diploma at Albany Technical College.