Yer Lor
@yerlor
Healthcare claims and customer service professional with 6+ years ensuring HIPAA-compliant payment accuracy and audit-ready data.
What I'm looking for
I’m a healthcare administration professional with 6+ years of experience in claims processing, insurance verification, and HIPAA-compliant data management. I focus on payment accuracy and quality control, consistently delivering 99%+ accuracy while coordinating complex transactions across Medicare, Medicaid, and commercial plans.
In my work, I independently audit healthcare transactions to identify payment discrepancies, verify the correct order of liability, and support regulatory compliance through detailed coordination of benefits (COB) analysis. I also developed and implemented validation-driven quality control processes that reduced data entry errors by 15% while improving claim accuracy.
I’m skilled in CRM systems, database management, and multi-system coordination, with strong analytical ability using advanced Excel functions to analyze large datasets, track trends in claim denials, and generate decision-ready reports. I enjoy working with high autonomy, solving problems across teams, and mentoring others—serving as a subject matter expert for new hire training and mentoring 5+ team members.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Good Samaritan Transportation, Inc.
Aug 2011 - Nov 2013 (2 years 3 months)
Processed 50+ daily Medicare, Medicaid, and commercial healthcare claims with 99%+ accuracy while maintaining HIPAA-compliant data security. Performed coordination of benefits (COB) analysis and payment coordination, audited accounts for discrepancies, and reduced data entry errors by 15%; mentored 5+ new hires on insurance verification and CRM navigation.
Receptionist
Libra Inc
Aug 2006 - Jan 2007 (5 months)
Managed 40+ daily client communications while performing accurate data entry and scheduling with zero errors. Maintained confidential client records and documentation systems to ensure administrative data accuracy.
Loan Document Processor
Wells Fargo Corporation & Trust, Inc.
Nov 2001 - Mar 2004 (2 years 4 months)
Processed 100+ confidential financial documents daily with zero security breaches by applying privacy protocols, regulatory compliance standards, and quality validation procedures. Developed organized filing systems and systematic quality audits that improved document retrieval efficiency by 30% and ensured data integrity.
Education
Degrees, certifications, and relevant coursework
Cornerstone Christine Correspondence High School
High School Diploma, High School
Earned a High School Diploma from Cornerstone Christine Correspondence High School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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