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Yer LorYL
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Yer Lor

@yerlor

Healthcare claims and customer service professional with 6+ years ensuring HIPAA-compliant payment accuracy and audit-ready data.

United States
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What I'm looking for

I’m looking for a Customer Service Representative role where I can leverage my healthcare claims and audit experience, work with high autonomy, and contribute to payment accuracy through data analysis, HIPAA-compliant processes, and process optimization—while mentoring others.

I’m a healthcare administration professional with 6+ years of experience in claims processing, insurance verification, and HIPAA-compliant data management. I focus on payment accuracy and quality control, consistently delivering 99%+ accuracy while coordinating complex transactions across Medicare, Medicaid, and commercial plans.

In my work, I independently audit healthcare transactions to identify payment discrepancies, verify the correct order of liability, and support regulatory compliance through detailed coordination of benefits (COB) analysis. I also developed and implemented validation-driven quality control processes that reduced data entry errors by 15% while improving claim accuracy.

I’m skilled in CRM systems, database management, and multi-system coordination, with strong analytical ability using advanced Excel functions to analyze large datasets, track trends in claim denials, and generate decision-ready reports. I enjoy working with high autonomy, solving problems across teams, and mentoring others—serving as a subject matter expert for new hire training and mentoring 5+ team members.

Experience

Work history, roles, and key accomplishments

GI

Customer Service Representative

Good Samaritan Transportation, Inc.

Aug 2011 - Nov 2013 (2 years 3 months)

Processed 50+ daily Medicare, Medicaid, and commercial healthcare claims with 99%+ accuracy while maintaining HIPAA-compliant data security. Performed coordination of benefits (COB) analysis and payment coordination, audited accounts for discrepancies, and reduced data entry errors by 15%; mentored 5+ new hires on insurance verification and CRM navigation.

WI

Loan Document Processor

Wells Fargo Corporation & Trust, Inc.

Nov 2001 - Mar 2004 (2 years 4 months)

Processed 100+ confidential financial documents daily with zero security breaches by applying privacy protocols, regulatory compliance standards, and quality validation procedures. Developed organized filing systems and systematic quality audits that improved document retrieval efficiency by 30% and ensured data integrity.

Education

Degrees, certifications, and relevant coursework

CS

Cornerstone Christine Correspondence High School

High School Diploma, High School

Earned a High School Diploma from Cornerstone Christine Correspondence High School in 2013.

Tech stack

Software and tools used professionally

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