Open to opportunities

Nitsuh Kassu

@nitsuhkassu

Sales agent turning high-volume customer calls into consistent revenue and measurable conversions in fast-paced contact centers.

Ethiopia

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What I'm looking for

I’m looking for a role where I can own customer engagement and sales from inbound calls, meet clear performance metrics, and keep using consultative selling to convert inquiries into revenue.

I’ve handled 100+ inbound customer calls daily at CCI Ethiopia, keeping call quality and resolution time steady in a high-volume contact center environment.

I build rapport quickly, listen actively, and handle objections to move inquiries through consultative selling—so customers get answers and sales stay on track.

I consistently met or exceeded company performance metrics, and I generated average monthly sales revenue of $60+ that supported team and company goals.

I also bring a foundation in accounting and finance, using a data-informed approach and clear communication to spot opportunities and help drive revenue growth.