tarekegn sitotaw

I am a commercial associate with 7+ years specializing in remote customer support, B2B sales, and global client relations. I excel at converting leads, resolving customer issues asynchronously, and coordinating distributed teams to deliver consistent service.

At DonorsRecruitment and as a freelance content specialist I improved onboarding efficiency by creating documentation and digital forms, tracked KPIs, and optimized service delivery based on customer feedback trends. I consistently maintain high CSAT through personalized, timely remote communication.

My background includes hands-on customer service, sales supervision in retail, and producing clear, audience-focused content for broadcast and digital channels. I apply CRM, ticketing, and productivity platforms to streamline workflows and reporting.

I bring strong cross-cultural readiness, conflict resolution skills, and a data-driven approach to client success. I thrive working independently across time zones and within multicultural virtual teams to meet business goals.