YGYonatan Getachew
@yonatangetachew
Customer sales agent with experience in sales development and customer care.
EthiopiaWhat I'm looking for
I am a dedicated and results-driven customer sales agent with a strong background in sales development and customer care. With experience in various industries, I have developed a unique ability to communicate effectively with clients and colleagues alike. My expertise lies in creating targeted sales strategies, maintaining key client relationships, and ensuring smooth operations.
Throughout my professional journey, I have worked with diverse teams, including marketing and product teams, to drive sales growth and improve customer satisfaction. My proficiency in MS Word, Excel, and CRM software has enabled me to efficiently manage data and maintain accurate records.
I am a quick learner, adaptable to change, and thrive in fast-paced environments. With a strong educational foundation in Civil Engineering and a proven IELTS score of 8.5, I am confident in my ability to excel in any role that requires strong communication, technical, and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
AfriWork (AfriworkLearn)
Developed targeted strategies to boost AfriLearn enrollments, conducted outreach and maintained key client relationships, monitored sales metrics and reported progress, and coordinated with marketing and product teams.
Personal Assistant
Toronto Dance Salsa Group
Managed appointments for instructors, classes, and events, resolved inquiries and complaints, and coordinated logistics for salsa workshops, social events, and special performances.
Customer Care Service
US Visa Appointments Services (RHA solutions)
Booked and rescheduled visa appointments, provided clear instructions and resolved appointment-related issues, and handled sensitive customer information with discretion.
Sales Development Representative
MMCYTech
Promoted and implemented free roof insulation services as an entry point to engage potential customers, educated homeowners on the long-term benefits of energy efficiency and cost-savings solutions, and achieved high conversion rates through targeted sales strategies and excellent customer relationship management.
Education
Degrees, certifications, and relevant coursework
Adama Science and Technology University
Civil Engineering
2020 - 2024
Graduated from the 3rd best University in Ethiopia. Courses Taken: Main courses: RCI, RCII, Structural engineering and Bridge analysis. Minor courses: Entrepreneurial skills and Introduction to Economy
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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